Customer Engineer - Modern Work

Last updated 1 hours ago
Location:United Kingdom
Job Type:Full Time

Customer Engineer (Modern Work) in EMEA Global Technical Team

What Joining the Microsoft Team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

The Modern Workplace is rapidly evolving, with distributed teams, brand-new business models, and complex security and privacy requirements. The right digital tools connect and support employees, wherever they are, to encourage productivity, engagement, and collaboration. Microsoft 365 powers our global, modern workplace with a range of products: a smart, efficient operating system, mission critical enterprise-grade security tools, and seamlessly integrated workplace productivity applications.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Customer Engineer (CE) in Global Technical Team (GTT)

A ​​​Customer Engineer (CE) in GTT is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate and optimise their Modern Work solutions. It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions to deliver customer value and outcomes. As a CE in GTT, you will be part of a global team responsible for the delivery of services both remotely and on-site.

The Impact We Expect From You

Delivery - 50%​

  • Demonstrate technical experience in Modern Work solutions/services and how they are enablers for a customer’s business innovation and growth.
  • Participate in proactive account management to develop a deep understanding of your customer and their needs.
  • Re-use and develop intellectual property to accelerate time to value for our customers.

Deliver Results through Teamwork - 25%​

  • Model personal accountability and teamwork. ​
  • Be a team player who collaborates with colleagues to drive business growth. ​
  • Synthesize customer feedback to facilitate continuous product/services improvement in close co-operation with our Product/Engineering teams.
  • Demonstrate a growth mindset to continuously learn and take calculated risks.

Leadership and Growing the Business - 25%​

  • Drive and support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform. ​
  • Share knowledge thru our technical communities and public forums.
  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Who We Are Looking for (Experience Required, Education, Knowledge and Skills)

A strong candidate will demonstrate the following experience and skills:

Professional

  • Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions.
  • Proven track record of building relationships with senior IT and business decision makers.
  • Exceptional verbal and written communication skills.
  • Ability to explain complex topics in ways that can be understood by technical and business decision makers.
  • Fluency in English is essential. International experience and being able to communicate in multiple languages are an advantage.
  • Security clearance is also an advantage for candidates.

Technical

  • Proven subject matter expertise in at least two of the following:
    • Microsoft Teams, Skype For Business Online/OnPrem, Enterprise Voice/Unified Communication (SBC, VoIP, PBX)
    • Large scale Exchange Online and Hybrid deployments
    • Large scale Office 365, SharePoint Online, and OneDrive deployments
    • Windows Client in the Enterprise, Intune, Security and Compliance, SCCM, SCOM, Desktop Analytics O365
    • O365 Security and compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)
  • Subject matter expertise with third party products such as WebEx, Zoom, Google Meet, Workplace by FB, Slack, Chime would be advantageous.

Education

  • Bachelor's degree in Computer Science or equivalent​.
  • At least one of the following Microsoft Certifications would be preferred:
    • Certification MS700
    • Certification MS500

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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