Online Community Manager - EMEA

Last updated 4 days ago
Location:Hampshire
Job Type:Full Time

Position Description:

The Community Manager is essentially the “personality” and the “glue” of any
online community. Our goal is to keep growing the online community,
maintaining a high level of engagement through a variety of strategies and
tactics, enhancing the community with relevant connections to social media
channels, and generally keeping the conversations active, useful, and
compliant. As an EMEA Community Manager you will also interact both online and
offline with community members, manage the rewards program within the
community, and ensure that the community is meeting its intended business
objectives.

Organization
You will report to Executive Director, NA Geo Marketing. This role can be
considered as UK-Mobile role with flexibility working from home.

Your day to day activities would include the following:

  • Attract, engage, retain, and inspire Lenovo community members
  • Identify community founders and contributors, and develop programs
  • Lead community customer support and manage escalations
  • Implement moderation policies and procedures
  • Report on community metrics, the community experience, and community
    engagement to provide feedback and insights to leadership and partners
  • Find opportunities to add impactful new content, experiences, and resources,
    and develop and program content to drive engagement
  • Monitor the community on an ongoing basis, personally engage, create new
    content
  • Act as the face and voice of the Lenovo brand for our key segments—gaming,
    students and/or SMB
  • Partner with a Product Manager and UX designer on the ongoing development of
    the new community and how content best practices should align
  • Organize and manage events to boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to provide engaging
    text, image and video content

Position Requirements:

  • 3+ years of experience in marketing, communications, business or a related
    field
  • Proven success in marketing and/or sales in the gaming, student or SMB
    segment
  • Previous experience in community management
  • Experience with social media management for brands
  • Knowledge of marketing trends and techniques
  • Expert ability to deliver on multiple simultaneous tasks
  • Comfortable working in a fast paced environment
  • Project management and process orientation

What We Will Offer You:

  • A multitude of professional and personal opportunities.
  • An open and stimulating environment within one of the most forwarding
    thinking IT companies.
  • Flat structures and fast decision-making processes.
  • A modern and flexible way of working to combine personal and professional
    life.
  • An international team with a high focus on Diversity.

About Lenovo
Lenovo is a $46 billion global Fortune 500 company and leader in providing
innovative consumer, commercial and enterprise technology. Our portfolio of
high-quality, secure products and services covers PCs, workstations, servers,
storage, smart TVs and a family of mobile products like smartphones, tablets
and apps. Everyone here at Lenovo is an integral part of the company, working
together, across continents, cultures and innovations, all comprised in a
friendly, fast-paced, work environment that focuses on one common goal: to be
known as the best in what we do.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.