GCB5 Servicing Manager, Retirement Services - HOST
The role of the Servicing Manager - WBS is to provide trustee, technical and administrative supervision of all aspects of the Group’s HNW Self Invested Personal Pension Scheme (SIPP) and Flexible Retirement Account (FRA) which is a subsidiary of the SIPP.
In this respect they will be responsible for providing administration duties, training and coach junior and new members of employees as well as daily oversight of the SIPP & FRA servicing administration tasks. You will need to carry out client service activities with HNW clients and their internal/external advisers providing technical guidance to enable their instructions to be carried out correctly and within the boundaries of legislation and HMRC and regulatory guidance.
Working closely with junior and new team members, coaching and training on role specific tasks, including but not restricted to; allocating work, checking calculations, signing off administration tasks and ensuring deadline and service levels are achieved. You will act as a signatory of the scheme in all respects of administration, from property documentation, investment application and payment mandates. You will be reviewing and enhancing procedures, whilst also identifying where new procedures and/or controls are required to amend the approach to working methodology.
You will be responsible for identifying and resolving risks within the business with an additional focus on situations to ensure the scheme remains compliant with HRMC and FCA rules and regulations. You will require knowledge of the FCA’s CASS Client Money, Client Assets and Mandate rules. You will also need to identify and promote recommendations for new initiatives to ensure future compliance and risk avoidance.
You must have a complete knowledge of the administrative and technical aspects of SIPP & FRA client service and administration.A broad level of technical knowledge which extends to potential investments including property, available to this scheme in the market place. You will be responsible for ensuring that both the administration and the actions taken on the scheme is in line with primary legislation and HMRC guidance.
This role requires a great level of inter-personal skill for managing expectations of HNW individuals and both internal and external stakeholders. Due to the nature of the role, it is essential that the successful candidate has a proven background in SIPP client service and administration and thorough knowledge of pension rules and regulations.
The role will require you to: