Project Manager - VP - WM Client Operations Communications (ROH0091)

Last updated 5 hours ago
Job Type:Full Time

As a Senior Project Manager, you'll drive global projects and provide support for various initiatives and any associated business transformation projects.

As a member of the WM Client Operations Communications team, this role will:

  • Support the communications needs of the global organization
  • Support broad-scale initiatives and programs, including organizational and business priorities, efficiency and productivity initiatives, the global change agenda, training and development, and people engagement.
  • Support Onboarding initiatives that impact Front Office business partners

Core Competencies

  • Ideal candidates would have the following skills and competencies:
  • Ability to work with internal clients and partners to understand audience -- what’s relevant to them, and how they should receive information; key messages that need to be conveyed and how to effectively package information, especially for executive-level delivery
  • Excellent writing and editorial skills
  • Ability to process large amounts of information and/or data and distill them into relevant messages
  • Ability to manage multiple projects and timelines
  • Background in management reporting
  • Strong stakeholder/relationship management skills
  • Strong organization skills
  • Project management skills
  • Demonstrated ability to exercise thought leadership
  • Balanced risk management mindset
  • Understanding of key Client Operations processes preferred
  • Branding experience a plus
  • Front Office exposure a plus
  • Intermediate to advanced skills in PowerPoint, Excel and SharePoint
  • Responsibilities include, but are not limited to:
  • Provide communications support for broad Client Operations initiatives
  • Development and management of information/content/messages on various channels, including email, SharePoint, Intranet, Symphony, etc.
  • Partner with SMEs to develop communications plans for broad initiatives
  • Support branding initiatives
  • Work with managers and subject matter experts and identify training needs
  • Support reporting processes in training and communications
  • Develop communications for Front Office partners
  • Support ad hoc communications initiatives


  • Bachelor's degree in a relevant field
  • 5+ years of proven experience supporting the core competencies
  • Adaptable, flexible and willing to work in a dynamic global environment
  • AML/KYC, Account Opening, Maintenance, Client Service background
  • Information design experience in a communications organization preferred
  • Analytical skills
  • Ability to work with staff at all levels of the organization
  • A self-starter who possesses intellectual curiosity; proven team player at ease with rolled up sleeves; ability to successfully operate with limited guidance
  • Ability to use multiple communications channels and adapt them to audience needs
  • Familiar with the WM brand and experience
  • Experience working with global organizations
  • JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran