Control Manager

Last updated 5 hours ago
Location:Greater London
Job Type:Full Time

JPMorgan Chase Global Real Estate (GRE) is responsible for a worldwide occupancy portfolio of 70+ million square feet across 60+ countries in over 6,600 properties.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

The Control Manager role resides within GRE and is accountable for the effective implementation and execution of the GRE control framework. The position supports the GRE leadership team on matters related to control and operational risk evaluation (CORE), issue management, control governance and reporting, technology controls, audit/exam preparedness and resiliency. This position requires knowledge and background in risk management as well as familiarity with compliance and audit best practices. The candidate will be expected to apply the firmwide oversight and controls framework and protocols for strengthening the control environment and serving as an expert risk and control resource to the GRE team. The ability to communicate effectively is critical as you will work across GRE and with representatives from the JPMC CM and Compliance offices to support the strategic direction and goals of the firm surrounding improved controls management.

Role Responsibilities:

  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
  • Provide leadership support for the end-to-end execution of the Control & Operational Risk Evaluation, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
  • Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
  • Follow-up with accountable business and functional stakeholders within Global Real Estate teams to ensure control issues (regulatory, audit, compliance identified, and business/self identified) are effectively resolved
  • Oversee documentation, tracking and closure of Action Plans in the firm’s risk reporting system (CORE) across all Global Real Estate matters
  • Compile, update and prepare reports and analysis on control/compliance related issues


  • Bachelor’s degree or equivalent experience required
  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Control & Operational Risk Evaluation in conjunction with business partners
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)


  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business
  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
  • Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills
  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
  • Process analysis / design acumen – ability to understand a process and associated risk to inform control design
  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Understanding root cause / identifying control breaks
  • Developing timely and sustainable solutions
  • Analyze metrics for emerging risk

Implementation skills

  • Writing Action Plans, Procedures
  • Change Management