Support Engineer for Power Platform

Last updated yesterday
Location:Reading
Job Type:Full Time

Microsoft Power Platform is more than the sum of its parts. When connected to Azure and hundreds of other apps, Microsoft Power Platform enables you to quickly deliver value and clear your app backlog.This is likely to be one of the top reasons why we have doubled into 5M+ the number of people start leveraging it just in the last 12 months, making it one of the highest growth technologiesin Microsoft. Another strong reason is that the#LowCodeNoCode software empowers employees (AKA Citizen Developers) to design and build powerful applications which can grow an adapt according to the needs of a business without having the need of such classic big development teams or extended timelines to complete it.

Below are some examples where empowered Citizen developers were able to make a difference in their organizations:

Samit Saini's PowerApps journey at Heathrow

https://www.youtube.com/watch?v=tBc9ophAYCc

American Red Cross

https://www.youtube.com/watch?v=5TcuUPywQxA

Foyin Olajide-Bello from Sterling Bank, in Nigeriahttps://www.youtube.com/watch?v=B55viclEWLc&feature=youtu.be&t=1062

SNCF - French National Railway

https://www.youtube.com/watch?v=rQa6FmKYnTQ

In Microsoft, we are committed to empower every user and every organization to achieve more”.In this perspective, our Support Engineers are absolutely key peopleaswe are the ones stepping in when our customers do need us the most, having the highest impact when empowering their businesses.

To achieve that, we have access to the top tools, resources and knowledge which allow us to bring up the best of each of our engineers. However, and as always, it is not the technology the most important detail.Working with us, you will bepart of a team that puts the group first, where full engagement and collaborative work are key, and shared accountability, ownership and resilience are group traits we all sharerequired skills to deal with such exciting and fast-pace evolving technology.

Microsoft and Power Platformwelcomes the growth mindset as well as constantly challenging the status quo” coming from every single person, in a full inclusive and diverse behaviours.

There are also many opportunities to drive your career development from within the support team.  Formal and informal training opportunities are provided continuously, mentoring programs as appropriate.  With the rapid release cycle the technical growth is constant, both in terms of training and learning on the job through hands on experience.

Responsibilities

Communicate with customers and partners to drive their issues to successful solutions.
Collaborate with peers and other teams in appropriate ways to assist in customer experience.
Deal with Mission Critical and “Follow The Sun” situations
Solve complex level of problems, involving broad product and technology knowledge
Identify and work to improve existing processes and workflow.
Continuous development of technical, functional and professional knowledge
Educate both customers and peers on areas of specialization, through blog articles, training courses and workshop engagements etc.
Use complex and specialized tools and approaches to troubleshoot deep technical issues

Qualifications

People Skills

  • Team player and Collaborator
  • Assertive, Accountable and Resilient
  • Technical leadership

Professional Experience

  • Communication in international environment
  • Troubleshoot & Problem solving
  • (as a plus)3y+ in technical support services in Tier 2+ support level

Technical skills

  • PowerApps, Power Automate, Power Virtual Agent, WinAutomation or RPA
  • (as a plus) Microsoft Teams,SharepointOnline, SQL, Common data service, Azure Logic Apps, Dynamics 365 Fundamentals, Microsoft Graph Api, Powershelland\or .Net
  • Mandatory fluent English language - Spoken and Written
  • Knowledge of other European languages a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.