CSA Manager- Defence

Last updated 10 days ago
Location:Remote - UK/EU only
Job Type:Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

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We are looking for a talented individual to lead a team of deeply technical Apps & Infra/Data and AI Cloud Solution Architects (CSA) as well as deliver deep techinical strategy to drive growth of Azure Services for a set of accounts across the Defence industry.

This is an exciting role that is unique in it's focus of people management and technical customer enablement that will help fuel Azure Customer success through customer retention and growth.

The ideal candidate will have experience in large, complex customers preferably with experience in the Army/Navy and the Defence sector generally. As well as success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

Responsibilities

Key responsibilities include:

    • Hire, on-board, develop, coach, mentor and evaluate CSA. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive
  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration
  • Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration
  • Ensure your team delivers high quality production deployments that are resilient and successful
  • Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights
  • Understand customers' overall applications portfolio, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions) using PaaS, DevOps & Advanced Application coding
  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), as appropriate
  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates
    • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers
  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
    • Be an Azure Platform evangelist with customers, partners and external communities

Qualifications

Professional

Industry Experience- Working with Defence Sector. Success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Security Clearance (SC/DV) required

Team Management/Leadership- Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills. Coach team to deliver high performance and great customer experience

Problem Solving. Ability to solve customer problems through cloud technologies

Collaboration and Communication. Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Presentation skills with a high degree of comfort with both large and small audiences

Technical

  • Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management required
  • Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premise workloads to the cloud) required

Subject matter expertise in one or more of the following:

  • Deep domain expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies) required
  • Web application server technologies, cloud application design, software architecture and practices; (design/development/deployment, Agile, SCRUM, ALM)
  • Experience with scalable architectures using Azure App Service, API management, serverless technologies, container orchestration (e.g. Kubernetes, Cloud Foundry etc.), API management, microservice frameworks etc.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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