Project Manager (OWPJ05) PS - EMEA - BM - PRODUCTION SUPPORT (172009:GB:3305)

Last updated yesterday
Job Type:Full Time

CIB Securities Operations, Portfolio Services Business Engineering, Assoc - Bournemouth

Department Description

Within the CIB Digital and Platform Services, the Securities Operations organisation is responsible for processing securities transactions and asset servicing resulting positions for all lines of business within the CIB (Securities Services, Markets and Prime Services).

The CIB Securities Operations Portfolio Services Business Engineering Team is responsible for identifying, defining and delivering change in support of the goals and objectives of the organisation. The team’s focus is to enhance the risk and control environment, retire legacy systems and/or processes and create operational synergies and efficiencies.

Position Summary

As a member of Portfolio Services Business Engineering team, the successful candidate will be required to drive, monitor, support and deliver a wide range of change initiatives across the CIB. The role's primary focus is to support various CIB Operational teams and the change initiatives across the full processing lifecycle. The role will interact with a wide range of organizations outside Operations so effective communication and broad knowledge of the Securities industry is critical to an individual’s success. Successful candidates will be expected to be quick learners who can manage multiple tasks across multiple projects and be able to leverage and apply their experience effectively.

Key responsibilities

    Work as a trusted client partner and advocate, ensuring strong strategic alignment and open communication

      Proactive management of key client relationships to enhance the client experience with J.P. Morgan.

        Ensure Client SLA's are consistently delivered, continually raising timeliness and information quality standards.

          Ensure clear well documented communication between sub custodians, agents, brokers, counterparties, internal operational teams and clients within prescribed timeframes.

            Manage group email boxes and internal enquiry management tools to ensure queries are

            resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels, thereby ensuring that internal and external client satisfaction is achieved.

              Provide support, guidance and training to Processing Analysts on a day-to-day basis to share knowledge and strengthen the team across the Corporate Actions product to enhance global client experience. Controls and Risk Management: Remain adaptable and responsive to the changing regulatory landscape

                Proactively review event and market processing challenges to identify recurring themes that can be prevented through staff education and operational process improvements.

                  Promote culture of early and timely escalation, ensure root cause analysis is undertaken for all operational incidents and follow through with all recommendations.

                    Ensure all daily functions supporting the Asset Services workflow are completed to support meeting the agreed service levels.

                      Identify and Escalate to Operations teams and management any process and/or procedural changes required as driven by the change management function.

                        Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls. High Performing Team: Created a culture of inclusion, empowerment, opportunity and execution excellence

                          Ensure timely, detailed and accurate review of all functions within the workstream.

                            Ensure full execution of end of day controls and checks, with End of Day attestations supplied to team manager.

                              Act as a technical subject matter expert representing and driving forward technology initiatives and projects

                                Exhibit flexibility in communication styles to develop effective relationships

                                  Effectively partner with operational and service teams to improve service levels and processes to establish J.P. Morgan as a premier service provider.

                                    Provide effective team communication, in partnership with the team managers, through regular one-to-ones and team meetings providing information on change impacting the team, including, but not limited to, market changes, functional moves and procedural / service changes.

                                      Innovation: Created an environment that fosters and supports thought leadership, innovation and creative problem solving

                                        Challenge assumptions and ‘the way we have always done it’ by taking the lead in removing barriers and obstacles

                                          Uses creative thinking strategies, techniques and tools to develop new ideas

                                            Approach change with a positive attitude. Articulate how the stages of change can affect individuals and the team

                                              Investigate opportunities for self-development and improving knowledge of the business that you are servicing in order to improve skills and deliver maximum service levels. Leverage: Deliver optimal and key cross-asset solutions that capitalize on the scale of the expanded franchise

                                                Actively partner with other functional areas to share ideas, tools and techniques to improve delivery

                                                  Work effectively across cultures and take advantage of time zones to deliver more effectively to the client Efficiency: Capture efficiency targets through the effective leveraging, streamlining and optimization of our platforms, resources and global footprint

                                                    Look to streamline work processes, eliminating steps that do not add value to the client

                                                      Understand the impact of expenses and manage costs effectively

                                                        Manage your individual workload to ensure individual, team and departmental deadlines and objectives are met.


                                                          Understanding of Securities Operations business – product, process, markets, clients.

                                                            The ability to concisely articulate clear, concise requirements and ensure these are tested effectively.

                                                              Sound project management skills and demonstrated ability to manage multiple projects simultaneously across a varied book of work.

                                                                The ability to proactively engage with others across organizations to establish relationships that permit change to happen is a key to success.

                                                                  The capability to evaluate and adapt to demands when introduced at any point in the Project Lifecycle and quickly establish requirements, key stakeholders and next steps.

                                                                    Identify and develop opportunities for partner Strategic programs to deliver change through liaison with relevant stakeholders

                                                                      Excellent analytical, problem solving and time management skills

                                                                        Ability to be flexible, follow and enforce tight deadlines

                                                                          Ability to organise and prioritise work against competing demands

                                                                            Strong communication and presentation skills.

                                                                              The ability to deliver information to senior management/stakeholders, accurately, concisely and in a professional manner and manage expectations

                                                                                Strong teamwork and stakeholder engagement skills

                                                                                  Strong MS Office skills including Excel, PowerPoint, Word, Visio and Project preferred.

                                                                                    The ability to travel may be required.

                                                                                      A self motivated individual who is able to deliver with minimal supervision whilst also working effectively as part of a team