CIB Securities Operations, Portfolio Services Business Engineering, Assoc - Bournemouth
Within the CIB Digital and Platform Services, the Securities Operations organisation is responsible for processing securities transactions and asset servicing resulting positions for all lines of business within the CIB (Securities Services, Markets and Prime Services).
The CIB Securities Operations Portfolio Services Business Engineering Team is responsible for identifying, defining and delivering change in support of the goals and objectives of the organisation. The team’s focus is to enhance the risk and control environment, retire legacy systems and/or processes and create operational synergies and efficiencies.
As a member of Portfolio Services Business Engineering team, the successful candidate will be required to drive, monitor, support and deliver a wide range of change initiatives across the CIB. The role's primary focus is to support various CIB Operational teams and the change initiatives across the full processing lifecycle. The role will interact with a wide range of organizations outside Operations so effective communication and broad knowledge of the Securities industry is critical to an individual’s success. Successful candidates will be expected to be quick learners who can manage multiple tasks across multiple projects and be able to leverage and apply their experience effectively.
Work as a trusted client partner and advocate, ensuring strong strategic alignment and open communication
Proactive management of key client relationships to enhance the client experience with J.P. Morgan.
Ensure Client SLA's are consistently delivered, continually raising timeliness and information quality standards.
Ensure clear well documented communication between sub custodians, agents, brokers, counterparties, internal operational teams and clients within prescribed timeframes.
Manage group email boxes and internal enquiry management tools to ensure queries are
resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels, thereby ensuring that internal and external client satisfaction is achieved.
Provide support, guidance and training to Processing Analysts on a day-to-day basis to share knowledge and strengthen the team across the Corporate Actions product to enhance global client experience. Controls and Risk Management: Remain adaptable and responsive to the changing regulatory landscape
Proactively review event and market processing challenges to identify recurring themes that can be prevented through staff education and operational process improvements.
Promote culture of early and timely escalation, ensure root cause analysis is undertaken for all operational incidents and follow through with all recommendations.
Ensure all daily functions supporting the Asset Services workflow are completed to support meeting the agreed service levels.
Identify and Escalate to Operations teams and management any process and/or procedural changes required as driven by the change management function.
Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls. High Performing Team: Created a culture of inclusion, empowerment, opportunity and execution excellence
Ensure timely, detailed and accurate review of all functions within the workstream.
Ensure full execution of end of day controls and checks, with End of Day attestations supplied to team manager.
Act as a technical subject matter expert representing and driving forward technology initiatives and projects
Exhibit flexibility in communication styles to develop effective relationships
Effectively partner with operational and service teams to improve service levels and processes to establish J.P. Morgan as a premier service provider.
Provide effective team communication, in partnership with the team managers, through regular one-to-ones and team meetings providing information on change impacting the team, including, but not limited to, market changes, functional moves and procedural / service changes.
Innovation: Created an environment that fosters and supports thought leadership, innovation and creative problem solving
Challenge assumptions and ‘the way we have always done it’ by taking the lead in removing barriers and obstacles
Uses creative thinking strategies, techniques and tools to develop new ideas
Approach change with a positive attitude. Articulate how the stages of change can affect individuals and the team
Investigate opportunities for self-development and improving knowledge of the business that you are servicing in order to improve skills and deliver maximum service levels. Leverage: Deliver optimal and key cross-asset solutions that capitalize on the scale of the expanded franchise
Actively partner with other functional areas to share ideas, tools and techniques to improve delivery
Work effectively across cultures and take advantage of time zones to deliver more effectively to the client Efficiency: Capture efficiency targets through the effective leveraging, streamlining and optimization of our platforms, resources and global footprint
Look to streamline work processes, eliminating steps that do not add value to the client
Understand the impact of expenses and manage costs effectively
Manage your individual workload to ensure individual, team and departmental deadlines and objectives are met.