Customer Service Specialist - USA customer base (8 Month FTC)

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Join Abcam as Customer Service Specialist (8mth FTC)

About the role

As we rapidly expand, we are looking for a Customer Service Specialist to join our multinational Customer Service Team on an 8-month fixed term contract.

The key requirement for this role will be supporting our US customer base with placing their orders on a daily basis. You will be also supporting EMEA customers base by dealing with queries, quotations and orders. Other admin duties will also be required.

This is a full-time position where you will be expected to work 1.30PM to 10PM.

About Customer Services at Abcam

Our multilingual Customer Services Team is made of 25 enthusiastic customer experience specialists, focused on delivering a world-class service to our customers, in English, Spanish, German, and French. The teamwork in a “virtual office” set up. Our communication skills are impeccable, and we use multiple channels to communicate with customers and internally. Our teams use various applications to process orders and to communicate with our customers efficiently.

Roles & responsibilities:

  • Placing US and EMEA orders
  • Proactively resolve customer queries, liaising with other departments when appropriate
  • Manage their own admin around the orders placed, providing quotations, processing credit notes etc.
  • Proactively contact customers with information about their order
  • Own their customer data ensuring that information in our systems is accurate at all times
  • Support other team members when needed and with an enthusiastic mindset
  • Recommend promotions and product alternatives to customers when appropriate
  • Look for ways that you can continually improve how you do your job
About you

You are a proactive and reliable individual with ‘can do’ attitude. You have some customer service / customer-centric experience and can demonstrate excellent customer service awareness. It can be experience within sectors such as Retail, Gaming and Leisure & Tourism.

You have experience with order processing as well as excellent attention to detail. You can prioritise your workload and work efficiently in a fast-paced environment.

Most of all, you have a positive mindset, love helping people and take initiative to solve queries!

If this sounds like you and you’d like to be a part of a fast paced, growing business with the vision to become the most influential company and best-loved brand in life sciences please apply now!

About Us

Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.

It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focused on well-being and opportunities for growth and development.