ServiceNow Consultant/Developer

Last updated 16 days ago

About the role

Abcam are looking for a experienced ServiceNow developer/technical consultant for an initial 9 months to contribute to re-implement and launch Abcams new ServiceNow ITSM solution. Reporting directly to the ServiceNow Product Manager you would in collaboration to support the engagement with Abcams ServiceNow partner to further the development of ServiceNow, driving growth of the platform to meet Abcams needs.

Roles & Responsibilities

  • Liaising with Abcams partner on the re-implementation project.

  • Knowledge transfer on configuration made and maintain documentation.

  • Provide guidance to Product Manager on recommendations for changes to ServiceNow.

  • Grow the service request catalogue and implement further changes to Incident/CMDB and help train ServiceNow Administrators.

  • Working in an Agile way to make constant improvements and changes to promote to production.

About you

You will have significant experience working with ServiceNow, especially around the ITSM functionality including; Incident; Request Management; CMDB, Self Service Portal. You will hold relevant qualifications in ServiceNow development/configuration and ITIL foundation and higher.

You will be a strong communicator with the ability to engage with stakeholders at various levels. In addition, you will be highly organised, able to work at pace and meet strict deadlines.

If this sounds like you and you’d like to be a part of a fast-paced, growing business with the vision to become the most influential company and best-loved brand in life sciences, please apply now!

Pay and Benefits

In addition to competitive salaries, we offer an attractive and flexible benefits package (including our award-winning share scheme, 18 weeks full paid maternity leave and 6 weeks full paid paternity leave), a culture focused on well-being and opportunities for growth and development, and a highly flexible working environment.

What’s more, as a WORK180 Endorsed Employer, we are recognized globally as an organization that’s diverse, inclusive and supports women in the workplace.

About Us

An idea conceived in a University of Cambridge laboratory in 1998, Abcam plc( began life as an innovative and entrepreneurial start-up, spearheaded by like-minded individuals who shared a common purpose of providing the scientific community with quality antibody reagents, as well as trustworthy and up-to-date information about their uses and limitations. Abcam has now grown to become a leading supplier of protein research tools to life scientists, whilst always maintaining the core collaborative values assumed at its inception.  

Abcam now supports life science researchers in their quest to understand the cause of disease and ultimately offer improvements to diagnoses and treatments. To achieve this outcome, the company both develops and manufactures its own products in specialist facilities across the globe, and sources from over 400 partners, offering scientists the newest, most innovative and highest quality research tools available globally, regardless of source. With a customer base of research scientists who require high performance products with detailed technical specifications, 64% of global researchers use Abcam products. 

Inclusion & Diversity

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.