CIB Operations- Operations Service Delivery - Executive Director

Last updated an hour ago
Job Type:Full Time

To be successful, the candidate must have a strong sense of ownership and understanding of 40 act deliverables, a proven track record leading operational teams and a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.

Key Responsibilities

  • Lead a team of professionals that serves as the primary contacts for Client Queries and Issues
  • Functions as the head of Global Distributed Operating Model Management
  • Work with Technology, Operations and Stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROI.
  • Run the Daily BAU Query Management and Resolution process
  • Responsible for Issue Management, Escalation and Remediation
  • Coordinate Client Requested Changes to Operating Model and Reporting
  • Responsible for Client Behavior changes associated with all JP Morgan’s services and initiatives/programs
  • Lead and coordinate client service reviews, meetings/client workshops and represent JP Morgan at industry events.
  • Coordinate Client Fund Launches and Migrations for all JP Morgan FSO services
  • Successful delivery of all Client Adhoc Reporting


  • Significant senior level experience in Operations
  • Strong technical skills including accounting principles and theories
  • Knowledge of 40 ACTs Accounting-Fund Accounting, Financial Reporting and Tax Operations
  • Ability to be effective in a global operating environment and a matrix management organizations
  • Exceptional leadership and staff development skills with prior team management experience
  • Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients
  • Strong client service skills
  • Analytical skills, problem solving, good critical thinking and decision-making skills
  • Experience working across multiple business areas and/or functions to deliver results
  • Excellent verbal and written communication skills; executive presentation skills
  • Ability to work independently and multitask in a fast paced environment
  • Working knowledge of one or more CIB/FSO product, service or operations areas preferred
  • Relationship building skills - develop internal and external partnerships to drive results
  • Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio and ability to present to senior management.