Systems Assistant

Last updated 6 days ago
Location:Milton Keynes
Job Type:Full Time


Milton Keynes, GB

Department Name

Route Services

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Route Services is a division of Network Rail, formed to provide our routes with services and supplies that they need in order to maintain and deliver a better railway for a better Britain. We work with our customers to provide them with the safest, most cost-efficient and effective services enabling them to benefit from economies of scale and optimised national resources.

Supply Chain Operations

This opportunity sits in Supply Chain Operations (SCO), a division of Route Services that procures safe, sustainable, products and services that are in turn used to improve and enhance the rail infrastructure across Britain. SCO aims to deliver excellent value and service to our customers, helping the rail industry to work together to deliver a more cost-effective railway.

Our extensive supply chain network plays a crucial role in helping to run a safe and efficient railway.

Every year we:

  • Buy and deliver 2,000km of rail and 2.5 million tonnes of ballast.

  • Operate 1,200 rail vehicles.

Behind the scenes we:

  • Process £7,000,000,000 of payments.

  • Handle over 23,000 IT helpdesk calls.

Every year:

  • Mechanical and electrical locking fitters maintain 468 signal boxes and 387 ground frames.

  • Operational property helpdesk process over 200,000 calls.

Brief Description

This is an exciting time to join the new seasonal team. You will be starting in a new role supporting the fleet engineering team. The team has 9 staff members, which means there will always be people around to help with query's or questions you may have.

The role will involve looking into trend analysis and managing and collating data support for the fleet.

Some of this role will involve supporting projects for the team, so if you have an interest in projects and working for the railway this could be the right role for you.

About the role (External)

Key Accountabilities

1.Provide support to the Route Services Fleet Teams by carrying out updates to asset data systems, including; Fleet Asset Management System (FAMS) and asset registers.

2.Extract data from FAMS and asset registers as required by Route Services Fleet Teams and produce reports as required to support team reporting and engineering assurance.

3.Manage the update and issue of asset data and technical documentation.

4.Identify and deliver developments to asset data management processes and procedures based on feedback.

5.Act as FAMS 'superuser' for The Fleet Team.

6.Maintain positive relations with customers, suppliers, and between key internal departments.

7.Identify and manage the resolution of issues, prioritisation of tasks and, where necessary, escalate where they have the potential to impact on service delivery.

8.Support the creation of an asset data policy which is compliant with current legislation, particularly the Entity in Charge of Maintenance regulations.

9.Support Fleet projects.

Job Skills, Experience and Qualifications


    Good communication skills.

      Excellent organisations skills.

        Ability to adapt and take on new challenges.

          Motivated individual that is keen to develop their skills


            Experience of asset data systems.

              Experience of data or document control.

              How to apply (External)

              Salary: £XX range/ spot rate

              Closing date:
              xxxxxx. Late applications will not be accepted.
              We retain the right to close the advert before the listed closing date based on application volumes.

              Please clearly show in your application how your skills and experience match the requirements of this role.

              Click 'apply now' or click here for details of how to apply.

              This is a fixed term opportunity ending on DD-MM-YYYY. [remove if not applicable] and has the potential to become permanent. [remove if not applicable]

              To be considered for this role, you shall live within 75/90 minutes of The Quadrant Milton Keynes. [remove if role is not based in Milton Keynes]

              Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

              We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

              Want to find out about what benefits we offer? click here

              All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

              Our colleagues are encouraged to work flexibly as we know that busy lives don't always fit around a traditional working pattern, if you need flexibility to complete your role (eg home working, part time, job share, compressed hours work pattern etc.), just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.

              *Please note we have adapted our recruitment processes in line with Government advice during COVID-19. Interviews will take place 'virtually' over video and for some office-based roles the successful candidate may need to work from home initially using their own personal device. This guidance is subject to change, we will update you accordingly. We appreciate your understanding.