Material Support Manager

Last updated 11 days ago
Job Type:Full Time


York, GB

Department Name

Route Services

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Route Services is a division of Network Rail, formed to provide our routes with services and supplies that they need in order to maintain and deliver a better railway for a better Britain. We work with our customers to provide them with the safest, most cost-efficient and effective services enabling them to benefit from economies of scale and optimised national resources.

Supply Chain Operations

This opportunity sits in Supply Chain Operations (SCO), a division of Route Services that procures safe, sustainable, products and services that are in turn used to improve and enhance the rail infrastructure across Britain. SCO aims to deliver excellent value and service to our customers, helping the rail industry to work together to deliver a more cost-effective railway.

Our extensive supply chain network plays a crucial role in helping to run a safe and efficient railway.

Every year we:

  • Buy and deliver 2,000km of rail and 2.5 million tonnes of ballast.

  • Operate 1,200 rail vehicles.

Behind the scenes we:

  • Process £7,000,000,000 of payments.

  • Handle over 23,000 IT helpdesk calls.

Every year:

  • Mechanical and electrical locking fitters maintain 468 signal boxes and 387 ground frames.

  • Operational property helpdesk process over 200,000 calls.

Brief Description

Offer strategic support and guidance to achieve the most cost effective and industry standard compliant delivery of operations. Cascade supply chain information throughout the field at a high level.

About the role (External)

Key Accountabilities

1.Influence the NSC Materials team in the development, improvement and ongoing management of the materials supply chain, through structured feedback and active participation in individual and team improvement initiatives

2.Develop and maintain effective ongoing relationships with a defined group of customers, plus Network Rail central teams and other key stakeholders to understand and influence future business strategies

3.Manage the provision, communication and continuous improvement of regular and ad hoc supply chain safety, risk and financial management information and material, relevant to a defined group of customers

4.Analyse trend data to identify, recommend, and subsequently manage in collaboration with the customer base, the implementation of safety, delivery and efficiency improvement opportunities

5.Identify requirements to support and guide customer teams on physical and systemic processes to drive improvements in customer working practices and behaviours including areas such as repairs, relay re-servicing and return of surplus inventory

6.Manage and implement year on year reductions in customer financial liability, identifying and sharing best practice across the customer base in areas such as inventory control initiatives and strategies to optimise material inventory levels

7.Support the safe delivery, storage and utilisation of materials through offering expert guidance, role modelling health and safety behaviours, fully adopting the Life Saving Rules and utilising the Close Call reporting mechanism

8.Provide relay re-servicing programme procedural and planning support to a defined group of customers

9.Line manage attributed Field Support Operatives, including staff engagement, development and competence management

10.Offer reactive support to customer emergency material requests

Job Skills, Experience and Qualifications


    Able to lead a team and motivate team members

      Extensive knowledge of the supply chain and the relevant supply contracts

        Excellent numerical and analytical skills

          Able to work under pressure

            Good interpersonal, influencing, communication and organisational skills

              A customer and team focussed approach


              Experience with Oracle based IT systems

              How to apply (External)

              Salary: £32,740 - £36,832

              Closing date:
              28th September 2020. Late applications will not be accepted.
              We retain the right to close the advert before the listed closing date based on application volumes.

              Please clearly show in your application how your skills and experience match the requirements of this role.

              Click 'apply now' or click here for details of how to apply.

              Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

              We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

              Want to find out about what benefits we offer? click here

              All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

              Our colleagues are encouraged to work flexibly as we know that busy lives don't always fit around a traditional working pattern, if you need flexibility to complete your role (eg home working, part time, job share, compressed hours work pattern etc.), just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.

              *Please note we have adapted our recruitment processes in line with Government advice during COVID-19. Interviews will take place 'virtually' over video and for some office-based roles the successful candidate may need to work from home initially using their own personal device. This guidance is subject to change, we will update you accordingly. We appreciate your understanding.