Control Manager - AM OPS

Last updated 24 minutes ago
Location:Greater London
Job Type:Full Time

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and
operations worldwide. The firm is a leader in investment banking, financial services for consumers and small
business, commercial banking, financial transaction processing, and asset management. Information about
JPMorgan Chase & Co. is available at

Control Management (CM)
CM maintains a strong and consistent control environment through a joint accountability model that
align managers with each line of business, function and region to mitigate operational risk. The team
focuses on four areas: Risk Identification & Assessment, Control Design &Evaluation, Issues & Control
Deficiencies and Control Governance & Reporting.
Role Responsibilities:
 Manage control-related activities, including risk event data occurrences, and new business initiatives and
provide control related due diligence to business units to foster a proactive risk and control culture that
leverages proven evaluation strategies and sound change management protocols
 Partner effectively with colleagues across the firm, business, operations management, legal, compliance,
risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk
practices and Control programs including: control committees, risk mitigation, key risk indicators, control
design and performance evaluation
 Help establish control governance and reporting to identify meaningful metrics to inform on health
of operational risk and control environment; escalate control deficiencies based on key reporting
indicators; and manage control committees and forums.

Additional Responsibilities for Managers (if applicable)
 Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational
 Provide ongoing feedback and training to develop employees on risk concepts and the application to
risk and control evaluation
 Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of
staff as well as key partners from other functional areas and across Lines of Business
 Bachelor’s degree or equivalent experience required
 10+ years of financial services experience in controls, audit, quality assurance, risk management, or
compliance preferred
 Experience leading broad cross-functional teams to analyze, design, and deliver best practices
 Demonstrate confident leadership and sound judgment to influence a strong culture and risk
 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop
compelling and meaningful executive presentations that will drive opportunities / recommendation for

 Business knowledge - ability to understand the business / knowledge of regulation surrounding business
 Communication/presentation - excellent written and verbal communication skills with an ability to
influence business leaders in a meaningful and actionable manner
 Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills
 Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing
priorities to achieve the most effective result and able to work in a fast-paced, results driven
 Process analysis / design acumen – ability to understand a process and associated risk to inform control
 Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to
synthesize large amounts of data and formulate appropriate conclusions
o Understanding root cause / identifying control deficiencies
o Developing timely and sustainable solutions
o Analyze metrics for emerging risk
 Implementation skills
o Writing Action Plans, Procedures
o Change Management
 Ability to make subjective and informed decisions based upon output, influence stakeholders and
justify decision making