|Job Type:||Full Time|
See yourself being part of a large, transformational change? This could be the role for you!
Iress is continuing to hire for roles during Covid-19 with all interviewing and on-boarding done virtually. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Who we are
At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.
Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.
As an Implementation Analyst in the Managed Services team, you'll be responsible for implementing and transitioning customers from their existing applications to Iress' Wealth Management product suite. You'll be liaising with and providing support to a variety of clients from small independent financial planners up to larger clients across Investment, Risk & Wealth. Acting as a key point of contact for clients throughout the implementation project, predominantly via phone and email, you will be accountable for helping to successfully deploy their chosen proposition.
What you will be doing
Gaining a thorough knowledge of the clients business, requirements and expectations and effectively demonstrating Iress’ product suite, recommending products to best suit their needs and assisting them in utilising them as best as possible
Providing access to training and support for clients transition over to new products, regularly obtaining feedback to ensure products and services are working at optimum levels
Working closely with a variety of teams internally including Sales, Client Support and Account Management, to ensure excellent service is being delivered to clients at all times
Providing timely responses to client queries and resolutions to problems raised, keeping track of any recurring issues and requests
Acting as an SME for our Wealth products and an advocate for Iress when speaking to clients
What you will need
A competent understanding of UK Financial Services framework, particularly across Wealth & Retail Wealth
The ability to problem-solve and drive the customer implementation forward through appropriate solutions, whilst demonstrating good conflict resolution skills
Experience working in a fast-paced, reactive environment with the confidence to manage a varied workload, working to deadlines and key deliverables
Excellent communication skills. You’ll need to be comfortable building rapport with a variety of internal teams as well as external stakeholders and be able to manage client expectations, with the confidence to sometimes say no if required
You’ll be customer-focused and have strong relationship management skills and will be just as happy to work as part of a team as independently when required
Why work with us
Casual dress, flexible work policy
Access to learning and development programs
Health Benefits including Private Medical Insurance
3 days’ leave per year for charity initiatives
Global 36-hour hackathon
Cycle to Work scheme
25 days holiday plus Bank Holidays
Profit Share Plan
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work