Infrastructure Delivery Lead - EMEA End User - ED

Last updated an hour ago
Location:Greater London
Job Type:Full Time

Role Description:

The GTI EMEA EWP Delivery Lead is an ED level role and represents a key function within the GTI EMEA management agenda. The role is based in London and reports to the GTI EMEA Production Services Lead.

This role is intended to provide function that delivers across a number of areas, including:

  • Determining solutions to distinct cross-divisional problems, leading product deliveries by partnering with other teams in GTI and key stakeholders in business technology areas
  • Provide oversight to Regional Technical Leads with Inter-affiliate Services (IAS) review and re-certifications, working with all relevant stakeholders
  • Working with our GTI Product Owners and other functional leads to implement effective infrastructure standardisation across the region
  • Ensure core and LOB multi-location product deployment takes place effectively
  • Management standardisation of the investment planning and forecasting for GTI EMEA location activities
  • Oversight and management of the GTI EMEA Book of Work
  • Analysis and mobilisation of key product deliveries across GTI in EMEA
  • Oversight for GTI EMEA on core product delivery activities (e.g. BYOD, VDI, Win10/O365 etc.)
  • Oversight on any regulatory impacts on EWP delivery across EMEA locations
  • Collaboration on major GRE activities across EMEA

Key Skills / Attributes / Work Experience:

  • Significant Technology Strategy experience, either within Banking or other Technology firm
  • Substantial Technology Product Delivery Management experience, or relevant business or team leadership
  • Experience with product deliveries in multiple technologies / functions (e.g. data centres, end-user services, transaction management, risk management etc.)
  • Experience managing geographically distributed and culturally diverse work-groups
  • Knowledge of procurement and budgeting lifecycle
  • Proven track record of metrics management and presenting to key stakeholders
  • Excellent oral and written communication skills.
  • Must be able to communicate orally and in writing - across functions and teams, up and down the chain of command
  • Listening and gathering customer / user inputs, simplifying complex topics for non-technical (or senior audiences) and preparing quick pointed summaries for executives and stakeholders.
  • Ability to motivate team
  • Strong analytic skills
  • Strong leadership skills
  • Strong organization and customer service skills
  • Extensive experience and judgment to plan and accomplish goals
  • Strong negotiation skills, knowing how to challenge the status quo especially in large organisations
  • Strong understanding inter-affiliate services within Legal Entities across EMEA and understanding compliance models



  • Bachelor's degree in technology related area preferred OR
  • Technology experience, a significant amount of which has been at the senior staff level, working with multiple technologies and complex, large scale, cross-functional product / production / service delivery, preferably in the financial services industry
  • Broad technical knowledge across all infrastructure services (Compute, Storage, Voice and Data Networks, End User Services)
  • Experience in the product space, desktop-related environment- computers, VDI, Messaging (Outlook), end-user UC solutions (CISCO TP, Skype for Business)
  • Familiar with configuring Android and IOS devices, BYOD strategy and BYOD platforms (Blackberry Mobile Suite)
  • Familiar with dealing with Third Party Oversight, Compliance and Legal teams when deploying products in different legal entities across EMEA
  • Strong knowledge of Virtualization technologies (VMware/Microsoft/CITRIX)
  • Proven development focus
  • Ability to operate and execute in an agile approach
  • Demonstrate experience in automation, machine learning, artificial intelligence and the value of reference data