Revenue Protection Manager

Last updated 4 days ago
Location:Kent
Job Type:Full Time

Role Responsibility

This is what some of our existing Revenue Protection Officers have to say....

“Even when issuing a penalty fare it is important to focus on customer service – if someone you’ve issued a penalty fare to walks away saying “thank you”, we know we’ve done a great job!”

“It’s obviously vital that you are able to talk to people too, and adapt to different people in different situations. Treating people with respect and dignity is important and you’ll find people respond much better to you if you do this.”

“Whilst checking tickets and issuing penalty fares is a big part of the job, customer service is also paramount too. We often find ourselves giving directions, advising on routes and helping out customers.”

“On arriving at work each day, you are assigned a partner and a route for the day. You never work alone, always in twos or sometimes larger groups.”

The Ideal Candidate

You must be able to demonstrate the following in your application:

  • Strong management experience.
  • Ability to inspire and lead a team.
  • Good verbal and written communication skills including tact and diplomacy.
  • Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict.
  • Ability to make sound decision when under pressure.
  • Assertive resilient and able to remain professional in confrontational situations.
  • Able to work using own initiative and as part of a team.
  • Able to evaluate and interpret information in order to make appropriate decisions.
  • Previous cash handling experience.

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

  • A Contributory Final Salary Pension Scheme
  • Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
  • After a qualifying period, reduced rate travel on other train operators, including European services
  • Up to 25 days annual leave entitlement (plus bank holidays)
  • Private healthcare
  • Access to an array of discounts for retail and leisure products through our benefits scheme.
  • Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

  • We aim to be the best
  • We make the difference together
  • We care passionately about our people and our passengers

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

London & Southeastern Railway