Shift Station Supervisor x 6

Last updated 3 days ago
Location:West Yorkshire
Job Type:Full Time


Leeds, GB

Department Name

Eastern Region

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Brief Description

Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.

About the role (External)

Key Accountabilities

1.Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.

2.Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.

3.Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.

4.Respond and act , in line with agreed procedures and protocols, to emergencies and incidents, interfacing with theinternal and external stakeholder as required

5.Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.

6.Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice

7.Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.

8.Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.

9. Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.

Job Skills, Experience and Qualifications


    Excellent written and oral communication and interpersonal skills

      Previous experience of dealing with different types of situations assertively

        Strong customer service skills

          Good education including GCSE or equivalent in Maths and English

            Previous experience of managing challenging/ confrontational situations

              Previous experience of working in a pressured environment

                Understanding of Health, Safety and Environmental regulations

                  Ability to achieve the Station Incident Officer Training once appointed


                    Previous experience of supervising a team

                      IOSH /NEBOSH qualification

                      Conversational additional language to English

                      How to apply (External)

                      Salary: Band 5 - circa £25,000 depending on experience.
                      Closing date: 6th August 2020. Late applications will not be accepted.
                      Click 'apply now' to apply.

                      We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

                      Want to find out about what benefits we offer? click here

                      All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information