CIB - Wholesale Payments Operations - Business Resiliency Analyst - Associate

Last updated 2 days ago
Job Type:Full Time

Key roles and responsibilities:

1) Incident Management – Responsibilities during a resiliency event

§ Support the Incident Management leads with:

  • Coordination of the Business response across Operations, Client Service & Product
  • Execute resiliency strategies in accordance with playbook directives
  • Identification and engagement of business leads
  • Responsible for internal business communication plan (senior updates, setting up business bridges, employee updates, etc.)
  • Collaboration with cross LOB partners for consistency of business impact assessment
  • Consolidation & reporting of client impact

2) Strategy and Planning

  • Ensure all resiliency planning elements are completed in accordance with Firm Wide policy and strategies are appropriate to support the business during a disruptive event and to recover effectively after an event
  • Develop playbooks for recovery decision making and communications, continuity of critical services, or temporary shut-down of non-critical services to ensure continuity of operations and governance
  • Maintain evergreen process and procedures (e.g. maintain list of business critical payments, regular revalidation of cross LOB communication map)
  • Identify opportunities for strategic improvement or mitigation of business interruption and other risks
  • Coordinate and prep regulatory asks, exams, audits, etc.
  • Manage Business Impact Analysis and Resiliency Planning.
  • Advance the automation of Command Center functions
  • Oversight of risks, issues & concentration/capacity gaps in strategies
  • Understand internal / external dependencies & their risks/gaps

Skills Required / Qualifications

  • Excellent communication, presentation (both oral and written) & influencing skills
  • Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders
  • Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
  • Ability to troubleshoot and strong analytical skills required
  • Create executive presentations (both individual slides and structured presentations)
  • Effective change management skills; Ability to support & adapt within a changing environment
  • Ability to lead and work independently

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.