Business Systems Support Assistant

Last updated 2 days ago
Location:Milton Keynes
Job Type:Full Time


Milton Keynes, GB

Department Name

Route Services

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves: "what can we do to put our passengers and freight users at the centre of everything we do?" With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Brief Description

About us

This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.

The role

We are looking for 2x Business Support Assistants

As a Business Systems Support Assistant, you'll provide professional, technical and operational support and guidance to the functions and key stakeholders of the multiple systems used across the business. Acting as a single point of contact for the logging of faults, queries and requests. Providing first-level service desk support, including investigation and resolution, striving to achieve a high level of fix at first point of contact.

To act as a subject area expert for all systems supported, ensuring that knowledge of the systems and business processes is shared, and first contact resolutions are applied to minimise service disruption. Work with other members of the Business Systems team and the service users in the operational use and development of the systems.

About the role (External)

Key Accountabilities

What will you be doing?

    Maintain integrity of reporting systems for all users and provide system administration with regard to access and security

      Assist in the development of new systems and improve current systems as identified.

        Act as super user for all National Delivery Service led systems.

          Develop and manage systems of feedback so that queries from the user community are logged and effectively dealt with.

            Maintain a log of all systems, their purpose, requirements and users.

              Assist the Business Systems Team in preparing the affected business areas for the transition to new ways of working when business systems are implemented or altered.

                Assist in the identification and implementation of quality and efficiency improvement initiatives.

                Job Skills, Experience and Qualifications

                Do you meet the following criteria?


                  In-depth understanding of Network Rail's operating and logistic processes.

                    Database design skills

                      Experience of developing management and reporting systems

                        Good knowledge and experience of internet / Intranet systems and development of web sites.

                          Good communication skills and a customer focussed approach

                          How to apply (External)

                          Salary: £23,000 - £25,000

                          Closing date:
                          11 August 2020. Late applications will not be accepted.
                          Click 'apply now' to apply.

                          *Please note we have adapted our recruitment processes in line with Government advice during COVID-19. Interviews will take place 'virtually' over video and for some office based roles the successful candidate may need to work from home initially using their own personal device. This guidance is subject to change, we will update you accordingly. We appreciate your understanding.

                          Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

                          We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

                          Want to find out about what benefits we offer? click here

                          All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information