Fund Accounting Operations Service Delivery - Associate

Last updated 25 minutes ago
Location:Midlothian
Job Type:Full Time

Role Description:

This is an Associate position in Fund Accounting Operations Service Delivery, that will take a lead role as a Client facing contact supporting the Fund Accounting Teams.

Core Responsibilities:

  • Be a point of contact for a significant J.P. Morgan Client or multiple key Clients within Fund Accounting.
  • Build a stable relationship with the Client to support key interactions and seamless escalation.
  • Represent J.P. Morgan across client driven and regulatory change discussions for Fund Accounting.
  • Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our Clients
  • Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding.
  • Ensure the service quality that is delivered to Clients is of an excellent standard
  • Participate and lead, where necessary, in Fund Accounting service reviews with the Client.
  • Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
  • Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
  • Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
  • Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client

Key Responsibilities of the Operations Service Delivery Team:

  • Client facing subject matter expert for Fund Accounting service delivery impacting matters.
  • Maintains responsibility for the Fund Accounting operational process.
  • Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
  • Maintain service plans
  • Timely accurate delivery of client, vendor & 3rd party reporting
  • Drive team fast board meetings.
  • Ensure adherence to the Client SLA.
  • Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.

Skills/attributes & required experience:

  • A strong sense of ownership and responsibility.
  • Excellent client facing skills.
  • Fund Accounting experience.
  • Willingness to make decisions, while ensuring buy in from internal and external stakeholders.
  • Strong organizational and time management skills.
  • Ability to interact efficiently with Clients and effectively manage client expectations.
  • Ability to manage the Clients change agenda with conflicting priorities.
  • Knowledge of key operations controls & workflow.
  • Strong written and verbal communication skills with complimentary presentation skills.