Technical Trainer / Education Development Engineer

Last updated 1 hours ago
Location:Glasgow City
Job Type:Full Time

Position Description:

As an Education Development Engineer, you will create technical course content
and supporting materials for technical support engineers using a wide variety
of delivery methods.

And what else you will be managing?

  • Courses which will be on enterprise server, solution and storage associated
    software. The product families associated within our datacenter segment are
    ThinkSystem, ThinkAgile, ThinkServer, System x, BladeCenter, cluster
    (iDataPlex, NeXtScale, Linux Clusters), storage, cloud, and networking.

  • Course delivery includes eLearning, remote and instructor-led. To be
    successful in this role, you must be able to manage initiatives while
    developing relationships with peers across functions and outside of the
    organization.

  • The team consists of instructors, technical writers, multimedia specialists,
    and enhanced content developers focused on delivery methods that display real
    world scenarios via simulation and product demonstration. We have a lab
    available for remote access full of Lenovo DCG systems hardware and solutions,
    and software needed to develop the technical content.

  • This person will be co-located with the Data Center Group (DCG) Services
Premier Support team and Center of Competency for Software development.
  • Create instructor materials (course outlines, background material,
    instructional materials, and training aids).

  • Works with project managers, subject matter experts, product development,
    and vendors.

  • Mentor other instructors in the subject matter, content, and course delivery
    techniques for assigned technical courses.

Position Requirements:

  • Excellent written and verbal communication skills.
  • Experience in developing technical training collateral for global training
    providers, professional services consultants, or technical support according
    to individuals objectives.
  • Experience delivering training sessions, webinars workshops in a group or
    individually.
  • Ability to determine effectiveness of education material and make
    adjustments.
  • Ability to manage, implement, drive, and track projects in a deadline driven
    environment.
  • Knowledge and experience in enterprise server, solution and storage
    associated software.

Technical professional Experience

  • Operating System Administration/Support (RHEL, SUSE, VMware, MS Windows
    Server, CentOS, Docker, Kubernetes) – at least 3 years of experience
  • Cloud Solution Administration/Support (Cloudistics, Nutanix, Microsoft Azure
    Stack, S2D, vSAN) – at least 1 year of experience (minimum 1 area)
  • Enterprise Storage Administration/Support (Software-Defined, iSCSI, SAN) –
    at least 5 years of experience
  • Networking Administration/Support (Fibre Channel, TCP/IP, iSCSI, FCoE) – at
    least 5 years of experience
  • Technical Server Hardware Skills – at least 2 years of experience
  • Technical Training Collateral Development – at least 2 years of experience
  • Technical Writing – at least 2 years of experience
  • Technical Instruction (classroom and lab) – at least 2 years of experience

Language

  • Fluent in English (written and oral)
  • Other languages a plus

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.