Contracts Assistant - 12 Month Fixed Term Opportunity/12 Month Secondment

Last updated 6 days ago
Location:Milton Keynes
Job Type:Full Time


Milton Keynes, GB

Department Name

Route Services

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Route Services is a division of Network Rail, formed to provide our routes with services and supplies that they need in order to maintain and deliver a better railway for a better Britain. We work with our customers to provide them with the safest, most cost-efficient and effective services enabling them to benefit from economies of scale and optimised national resources.

Supply Chain Operations

This 12 Month secondment/Fixed Term opportunity sits in Supply Chain Operations (SCO), a division of Route Services that procures safe, sustainable, products and services that are in turn used to improve and enhance the rail infrastructure across Britain. SCO aims to deliver excellent value and service to our customers, helping the rail industry to work together to deliver a more cost-effective railway.

Our extensive supply chain network plays a crucial role in helping to run a safe and efficient railway.

Every year we:

  • Buy and deliver 2,000km of rail and 2.5 million tonnes of ballast.

  • Operate 1,200 rail vehicles.

Behind the scenes we:

  • Process £7,000,000,000 of payments.

  • Handle over 23,000 IT helpdesk calls.

Every year:

  • Mechanical and electrical locking fitters maintain 468 signal boxes and 387 ground frames.

  • Operational property helpdesk process over 200,000 calls.

Brief Description

This exciting role sits in a busy contracts team. You will be required to Support the management of the supply chain to achieve the most cost effective, compliant delivery and recycling of material. The role involves Recording and analysing data to facilitate the provision of management information.

About the role (External)

Key Accountabilities

1.Support the management of supply chain contracts to achieve the most cost effective delivery of goods and services.

2.Collate data on all transactions incurred in delivering contracts. Investigate and reconcile transactions and costs as part of an end to end process

3.Develop effective relationships with customers and suppliers. Develop and maintain processes for effective query resolution

4.Support the team as required, to deliver a comprehensive service to the business areas.

5.Provide data, analysis and commentary for management reports.

6.Assist in supporting the timely collection of business unit commercial information and payment of business unit creditors.

7.Assist in identification and implementation of quality and efficiency improvement initiatives.

Job Skills, Experience and Qualifications


    Proven ability to work to tight deadlines and mandated processes with a high level of accuracy

      Good administration and analytical skills

        Good interpersonal and relationship building skills

          Good commercial awareness

            A customer focussed approach


              Railway knowledge

                Awareness of supply chain processes

                Experience within a customer service role

                How to apply (External)

                Salary: £23,000 - £26,000

                Closing date:
                10th July 2020. Late applications will not be accepted.
                We retain the right to close the advert before the listed closing date based on application volumes.

                Please note this is a 12 Month, Fixed Term Contract.

                Please clearly show in your application how your skills and experience match the requirements of this role.

                Click 'apply now' or click here for details of how to apply.

                To be considered for this role, you shall live within 75/90 minutes of The Quadrant Milton Keynes.

                Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

                We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

                Want to find out about what benefits we offer? click here

                All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

                At Network Rail we encourage our staff to work flexibly as we recognise our busy lives don't always fit around our jobs. We would welcome any applications from those wishing to carry out this role in a flexible way ie part time job share, compressed hours work pattern etc.

                *Please note we have adapted our recruitment processes in line with Government advice during COVID-19. Interviews will take place 'virtually' over video and for some office-based roles the successful candidate may need to work from home initially using their own personal device. This guidance is subject to change, we will update you accordingly. We appreciate your understanding.