Local Operations Manager- Kent Crossing (Gillingham)

Last updated 6 days ago
Job Type:Full Time


Gillingham, GB

Department Name

Southern Region

About Network Rail

We at network rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here

Brief Description

Manage the day to day performance of the local operations team within set resources and budgets, in accordance with company processes and objectives, to provide a professional delivery of operational safety and the train service.

Please note, the willingness to obtain Signaller competence and to do on call as per business requirements is essential. This role will cover all Kent Crossings which will be discussed in more detail at interview.

About the role (External)

Key Accountabilities

1.Manage the leadership and direction of the local operations team acting as a role model and mentor, implementing NR policies professionally and efficiently.

2.As required, undertake the role of Rail Incident Officer (RIO), overseeing that the command structure is set up and lead the coordination of the infrastructure and service restoration activities.

3.Liaise with relevant customers internal and external i.e. maintenance and TOC's, FOC's to develop and maintain effective relationships.

4.Manage the local operation resources and budgets to deliver the day-to-day train service including during times of perturbation.

5.Implement pre-agreed delivery and contingency plans to maximise train performance.

6.Support and manage locally the development of local emergency plans, delivering consistency and in line with route requirements.

7.Proactively monitor and intervene on proposed maintenance activities in order to deliver train service performance.

8.Manage and deliver a controllable Opex budget and work within procurement rules

9.Implement and comply with the relevant procedures from the Operations Manual, the Rule Book and applicable elements of OHSM and the SSM

10.Manage and deliver the competency assessment processes.

11.Manage and direct resources in response to all accidents and incidents affecting infrastructure, in conjunction with Network Rail Control.

12.In conjunction with Network Rail Control and the Operations Manager, manage and oversee the real time-co-ordination of the Mobile Operations Managers so that they are strategically placed to cover the area in times of service disruption.

13.Specify, allocate and maintain vehicles and response equipment. Monitor that the vehicles and response equipment are efficiently specified, allocated, maintained and fit for purpose

14.If competent, work signal boxes as directed.

Job Skills, Experience and Qualifications


    Ability to lead, manage and develop people*

      Ability to attain rules and regulations level 2 competency*

        Ability to gain appropriate assessor competence*

          Ability to attain Rail Incident Officer*

            Decision making skills, assertiveness

              Understanding of customer needs and requirements

                Organising and Planning

                  Hold full driving license

                    Ability to gain appropriate box competencies*


                      Understanding financial systems and budgets.

                        Commercial awareness

                          IT skills in relation to report writing, corporate IM packages.

                            General understanding in business improvement processes.

                              General understanding of railway industry structure and responsibility.

                                Ability to engage in employee relation issues.

                                  Experience of investigatory skills (Root Cause Analysis)

                                  * denotes post holder must attain relevant competency prior to carrying out activity

                                  How to apply (External)

                                  Salary: £40,107- £45,120 dependent on skills and experience, plus £3200 Inner London Allowance (pro-rata)

                                  Closing date: 8th July 2020. Late applications will not be accepted.

                                  Click 'apply now' to apply.

                                  We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

                                  Want to find out about what benefits we offer? click here

                                  All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information