Logistics Assistant

Last updated 13 days ago
Location:Greater London
Job Type:Full Time


London, GB

Department Name

Route Services

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Route Services is a division of Network Rail, formed to provide our routes with services and supplies that they need in order to maintain and deliver a better railway for a better Britain. We work with our customers to provide them with the safest, most cost-efficient and effective services enabling them to benefit from economies of scale and optimised national resources.

Supply Chain Operations

This opportunity sits in Supply Chain Operations (SCO), a division of Route Services that procures safe, sustainable, products and services that are in turn used to improve and enhance the rail infrastructure across Britain. SCO aims to deliver excellent value and service to our customers, helping the rail industry to work together to deliver a more cost-effective railway.

Our extensive supply chain network plays a crucial role in helping to run a safe and efficient railway.

Every year we:

  • Buy and deliver 2,000km of rail and 2.5 million tonnes of ballast.

  • Operate 1,200 rail vehicles.

Behind the scenes we:

  • Process £7,000,000,000 of payments.

  • Handle over 23,000 IT helpdesk calls.

Every year:

  • Mechanical and electrical locking fitters maintain 468 signal boxes and 387 ground frames.

  • Operational property helpdesk process over 200,000 calls.

Brief Description

This exciting role sits within a busy Logistics team. You will plan the safe and effective delivery of Supply Chain Operations (SCO) logistics resources to achieve customer service contract requirements through excellent customer service and account management

About the role (External)

Key Accountabilities

1.Contribute to planning service delivery requirements against an agreed work bank

2.Support the team in the production of control period and annual plans for demand planning purposes

3.Collate agreed performance data against specified KPIs

4.Collate agreed contractual data to support management of specified contracts

5.Identify resource conflicts or delivery constraints and facilitate resolution

6.Participate in post-delivery performance reviews

7.Participate in the development and implementation of safety, planning and delivery performance, customer and work deliverer partner satisfaction, and continuous improvement initiatives.

Job Skills, Experience and Qualifications


    Customer focused

      Flexible and able to meet changing demand requirements and challenging deadlines within a continuous planning process

        Good communication skills and a customer focused approach

          Able to operate planning systems

            Able to plan routing of network trains to and from possessions and movement of them within possessions.


              In-depth understanding of the railway industry and its needs and interfaces

                Knowledge of relevant standards and procedures

                  Knowledge of continuous improvement techniques i.e. LEAN
                  • Able to evaluate complex factors and make decisions to maximise safety, operational and financial

                  How to apply (External)

                  Salary: £25,000 - 27,000

                  Closing date:
                  8th July 2020. Late applications will not be accepted.
                  We retain the right to close the advert before the listed closing date based on application volumes.

                  Please clearly show in your application how your skills and experience match the requirements of this role.

                  Click 'apply now' or click here for details of how to apply.

                  Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

                  We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

                  Want to find out about what benefits we offer? click here

                  All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

                  At Network Rail we encourage our staff to work flexibly as we recognise our busy lives don't always fit around our jobs. We would welcome any applications from those wishing to carry out this role in a flexible way ie part time job share, compressed hours work pattern etc.

                  *Please note we have adapted our recruitment processes in line with Government advice during COVID-19. Interviews will take place 'virtually' over video and for some office-based roles the successful candidate may need to work from home initially using their own personal device. This guidance is subject to change, we will update you accordingly. We appreciate your understanding.