Apprentice Development Coach

Last updated 18 days ago
Location:South Gloucestershire
Job Type:Full Time


Stoke Gifford, Bristol, GB

Department Name

Route Services

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Brief Description

The Level 2 Apprenticeship Scheme is a 12 month scheme that currently live apprentices located across the entire Network who collectively will undertake residential training and placements throughout their apprenticeship journey to complete the scheme.

The role of the Apprentice Development Coach is to take full responsibility for a group of apprentices throughout the full twelve month programme. This involves managing the apprentices whilst they are in training and on placements, and supporting both the apprentice and line manager throughout the 12 months until the point that the apprentice completes their End Point Assessment.

An ADC will be accountable for approximately 70-120 apprentices in a nominated region and some regions require more than one ADC. More information on Network Rail's Routes and Regions can be found on our website.

ADC's are expected to be the first point of call for their apprentices and the line managers of apprentices in their region; dealing with issues quickly and proactively; where possible. ADC's are our frontline, customer-facing team and we expect high levels of professionalism. Your main priority is to ensure that your apprentices are making timely progression through their apprenticeship and will complete EPA at the end of their 12 months. If your apprentices succeed, you succeed. If you succeed, we all succeed.

Extensive training will be given to all successful applicants along with the opportunity to complete the Level 3 Award in Education & Training, sponsored by Network Rail.

Please note due to Covid-19 interviews will be held via video conference

About the role (External)

Key Accountabilities:

1. Engage with and proactively manage the relationship between the Network Rail Apprenticeship programme, customer and apprentice to deliver on time completion of the apprenticeship programme.

2. Utilise apprentice information to monitor the progress of apprentices and build bespoke solutions for individual apprentices exceeding or not meeting expectations. To include monitoring student progress, ILPs (individual learner plans) to conform with the skills funding agency and government policy and maintain safety and efficiency in network rails infrastructure.

3. Act as an apprenticeship subject-matter-expert and be a customer focused point of contact for line-managers of apprentices, to answer apprenticeship programme queries.

4. Identify areas of improvement for the apprenticeship programme and working with the scheme manager improve the learner journey to better meet the requirements of the customer

5. To monitor, report on and take action on adherence to deadlines of line manager submissions required for the successful completion of apprenticeships, to better support the apprentices through their journey.

6. Promote equality, diversity, and inclusion across apprentices and their place of work, to install network values and demonstrate the right behaviours as a network rail employee.

7. Identify and raise any safeguarding concerns to the Apprenticeship Scheme Manager, taking immediate action when required to do so, in line with the appropriate procedures to safeguard the apprentice.

8. Work closely with the apprenticeship administration team to monitor that all administrative requirements of the apprentice journey are carried out, including enrolment, work/training placements, end point assessments, Learner Management System submissions, so that all successfully complete the programme

9. Seek and promote opportunities for continuous professional development in the fields of apprenticeship delivery, engineering, education, and industry knowledge to enhance the apprentices experience

10. Take a proactive interest in the outputs of the Quality Improvement Plan, to continually add value and enhance the apprentice experience and programme.

Job Skills, Experience and Qualifications


  • Experience of managing and influencing key stakeholders
  • Customer-focused and approachable
  • Knowledge of safeguarding principles and challenges facing young people
  • Digital information and communication skills, including Excel, Outlook, Learner Management Systems and social media.


  • Experience of supervising others
  • Administrative and organisational skills
  • Experience of rail engineering or operations environment
  • Experience of managing or delivering training
  • Previous experience as an apprentice or graduate
  • Level 3 Award in Education and Training or Coaching

How to apply (External)

Salary: £23,000-£28,000

Closing date: 02-Jul-2020. Late applications will not be accepted.

Click 'apply now' to apply.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

Want to find out about what benefits we offer? click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information