|Job Type:||Full Time|
Department NameSouthern Region
About Network Rail
We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!
Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.
We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.
Be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales. Manage activities within agreed resource levels and budgets to meet expectations.
About the role (External)
1.Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.
2.Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.
3.Manage environmental issues to maintain compliance with environmental legislation.
4.Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.
5.Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.
6.Undertake an appropriate programme of work quality checks.
7.Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.
8.Manage the budgetary spend for contractor resource and staff where instructed.
9.Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.
10.Manage the expectation of our neighbours to protect the reputation of Network Rail
Job Skills, Experience and Qualifications
- Qualified to HND/HNC level or equivalent experience
- In depth understanding of corporate policy regarding dealing with public complaints
- Proven successful track record in customer relationship management
- Able to demonstrate highly developed problem solving skills
- Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
- Proven ability in influencing internal & external stakeholders
- Detailed knowledge of Network Rail Standards
- Good knowledge of the Statutory Railway Notices; including by-laws
- Knowledge of operational railway environment
- Experience of Outside Parties Work
- Detailed knowledge of functional disciplines including maintenance and operations
How to apply (External)
Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre -employment vetting. BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee's unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting.
Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria.
Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.
Network Rail can offer you a rewarding career with competitive pay and excellent benefitsincluding a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3000 (to a maximum amount of £2,250).
Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life.
Network Rail adheres to a structured pay framework, any salary offered will be within the following pay range: Salary £32,740- £36,832
Closing date:12-06-2020, late applications will not be accepted.We retain the right to close the advert before the listed closing date based on application volumes.