Inbound Chat Advisor


Inbound Chat Advisor

Would you like to use your customer service and chat skills to support one of the world’s leading defence and aerospace organisations? We currently have opportunities to join our team as an Inbound Chat Advisor at our site in Fulwood – Preston.

As an Inbound Chat Advisor, you are there to help resolve employee/customer queries efficiently and most importantly, effectively, whilst creating a positive customer experience. These newly designed roles sit within the Employee Service Centre supporting BAE Systems across the UK.

This role will provide you with the opportunity to join a busy dynamic team and grow your customer service skills.

Your main responsibilities as an Inbound Chat Advisor will involve:

Multi task by operating multiple web chats simultaneously without compromising on quality

Develops strong relationships with colleagues across Business Operational Services and work together to continuously improve the customer experience

Identify opportunities to improve or processes which generate volumes or frustrations

Own issues to ensure the customer remains satisfied and we deliver a positive experience

Your skills and qualifications:

Experienced in web chat and able to type a minimum of 45 words per minute with excellent spelling and grammar

Ability to multi task managing up to 3 chats simultaneously without compromising on quality

Positive mind-set and an ability to problem solve

Ability to build a rapport with individuals via chat

Quick learner and able to retain knowledge

Strive for quality and delivering your personal best, every day

What we're looking for in you:

You will demonstrate the ability to collaborate within a team. You should be customer and quality focused. You must be a highly organised person with ability to adapt and strong communications skills.

Location: Fulwood – Preston

Salary: £18,000

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

BAE Systems

BAE Systems is one of the world’s leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

Shared Services

If you’d like to make a real difference where it counts, BAE Systems is the place for you.

From keeping soldiers, sailors and pilots safe to helping countries prosper, from developing the next generation of supersonic aircraft to investing in the next generation of super-smart talent – at BAE Systems, we work together to give our customers an essential edge in protecting the things that really matter. Lives, livelihoods, ways of life.

As part of the Shared Services team, you’ll be at the heart of this endeavour – working closely with our air, maritime, land and cyber and intelligence businesses to support our customers around the world.

Join us and you’ll be encouraged and rewarded to excel in this important work. Apply your talent where it counts.

We recognise that an inclusive and diverse workplace – where all employees feel respected, valued and able to achieve their full potential – is vitally important. Not only does it inspire creativity and collaboration, it’s good for business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance.

We welcome applications from all suitably qualified people.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with BAE Systems.