Network Management Technician

Job Type:Full Time


Stoke-on-Trent, GB

Department Name

Network Services

About Network Rail

The Network Services Directorate incorporates key national functions affecting all regions and routes including our National Operations Centre and Freight and National Passenger Operators team. Its purpose is to provide leadership and oversight for national operational performance, network-wide initiatives, programmes and strategic capability. Network Services promotes the importance of the railway operating as a national network, driving up performance and delivering improvements for passengers and freight users.

Network Services will offer specialist and unique services across the network to enable and support our regions in improving the railway for all. We will collaborate with customers to develop, design and deliver national technology programmes which aim to provide innovation and technology advancement to our network, which in turn will make us more efficient and effective.

The Network Rail Telecom (NRT) team is responsible for operating all of Network Rail's telecoms assets and networks. This responsibility includes managing asset life cycles as well as the development, delivery and support of first-class telecommunication networks and services. In simple terms, NRT transports data between A and B enabling Network Rail to run operationally both on the railway (signalling, customer information systems, CCTV cameras etc.) and as a business (desk phones, mobile devices, data connections etc.). NRT is also playing a key role in the realisation of Network Rail's digital railway aspiration which requires huge amounts of data managed securely to work.

Brief Description

To conduct telecommunications network surveillance, basic fault investigation, fault tasking and fault resolution activities to maintain reliable operational telecommunications service to NRT customers.

About the role (External)

Key Accountabilities

  1. Perform Tier 1 network surveillance to identify alarms/ issues on the remote management terminals (i.e. Netcool, SCADA, FTN Transmission, GSM-R Radio and GSM-R Core Switching Element Managers) with a view to investigating or escalating to Tier 2 for in-depth technical analysis
  2. Receive and record customer fault details in the fault management database, tasking these to the appropriate function and also recording the action taken and any resolutions achieved
  3. Drive Trouble/Problem tickets through to resolution in accordance withagreed targets and related priorities driving committed engagement and commitments with all involved resolver groups and customers, utilising proactive internal and external resolution escalation as required.
  4. Construct/write fault reports to facilitate a strong focus on Trouble Ticket resolution.
  5. Compile handover reports to enable the smooth transition of operational issues/concerns/notes from one shift team to the next.
  6. Perform tasks in support of ongoing programmes. These may include providing technical information, test calls and related tasks.
  7. First point of contact for all telephone, email and FAX queries, making sure that these queries are directed to the relevant team/person.
  8. Provide prompt and timely response and updates to customer queries and fault reports, demonstrating strong awareness of their business needs/requirements and priorities

Job Skills, Experience and Qualifications


  • Basic understanding of fibre/copper transmission and digital radio telecommunications systems.
  • Fully conversant with operating computer based applications.
  • Minimum of GCSE/ 'O' levels including English, Mathematics and Science.
  • Experience of working in a high pressured environment
  • Willing to work shifts (roster includes nights and weekends).
  • Excellent customer facing skills.


  • Experience of working on a telecommunication network.
  • Experience of shift working

How to apply (External)

Network Rail welcomes applications regardless ofage, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status,sex (or gender), employment status, trade union affiliation, or other irrelevant factors. We will interview all disabled applicants who meet the essential criteria.

Keeping people safe on the railway is at the heartof everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personalcommitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes,a generous annual leave package, a bonus scheme and an annual 75% subsidy onseason tickets (to a maximum amount of £2,750).

Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life.

Network Rail adheres to a structured pay framework,any salary offered will be within the following pay range: £20,000 - £28,000

As an arm's length department of the UK Government, Network Rail is required to comply with a well-established pre-employment vetting process for all prospective employees.

Baseline Personnel Security Standard (BPSS) checks require prospective employees of Network Rail to meet the following requirements;

  • Provide eligibility to work in the UK and identity documentation
  • Complete a satisfactory 3-year employment history check
  • Complete a satisfactory unspent criminal conviction disclosure check

For more information regarding BPSS pre-employment related checks, please visit the UK Government website for further information - UKGovernment - BPSS Checks

Closing date:1st April 2020, late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.