Train Running Controller x 4

Job Type:Full Time


York, GB

Department Name

Eastern Region

About Network Rail

At Network Rail we are revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. It's a big challenge, and we relish every moment. We're always looking for ways to work smarter and do better. Committed to innovation, we share ideas and suggestions with one another - because that's how breakthroughs are made. Together, we're building a railway fit for the future. And as the network continues to grow, you'll grow along with us.

Brief Description

Many people rely on Network Rail to provide an exceptional experience - from commuters, infrequent travellers, to train and freight operating companies. All expect a high quality, safe and on time experience. And they all deserve the highest standards of customer service. Under your clear leadership, our passenger experience will continue growing and improving.

About the role (External)

Every single day you will contribute to crafting train services within Eastern Region to meet our agreed train plan trains, whether are running normally or experiencing disruption. You will juggle a dynamic work bank. You will be responsible for the real time delivery, and manipulation of the routes train service, to maximise performance and minimise disruption to passengers.

By crafting and monitoring the performance of our daily train plan, you will be ensuring we take early action to reduce or eliminate customer disruption. You will build strong working relationships by communicating effectively all aspects of train performance and regulation, within control, with signallers and our Train Operators.

If a situation arises, you'll be responsible for liaising and negotiating with our partners to regulate services, whilst trying to keep delays to a minimum. Without you we cannot keep our promise to our customers.

**This is a Fixed Term Contract for 12 months - this position may have the potential to be offered permanently** Please note this is a shift-based position including nights and weekend working**.

Key Accountabilities

  • Working during both normal train running and disruptive events, to deliver an optimum service that meets the differing needs of the rail industry and passengers
  • facilitating the safe and efficient running of trains over the Route infrastructure
  • Make dedicated train regulating decisions using control systems and interpreting incoming information to identify potential disruption and initiate plans to minimise train delays
  • Working closely with the Incident Controller to manage train service delivery during periods of perturbation, being the key liaison with representatives of train operators within the route
  • Develop and specify during times of disruption, recovery plans, including discussion with train operator staff regarding resourcing of the plan
  • Maintaining a daily log of all train running information and events, using the available systems
  • Undertaking planning of VSTP train movements to a time horizon of 48 hours and compile a library of regularly used timetable slots to deliver consistency
  • Identifying regular and frequent requests for short-term movements to the Train Planning Manager to be introduced into the permanent timetable

Job Skills, Experience and Qualifications


  • Knowledge and proven experience of operating procedures, rules and regulations within a control or operations role
  • Understanding of the Operational timetable
  • Knowledge of TOCs organisational structure and routes
  • Good team working skills and ability to make objective decisions
  • Able to influence others and work under pressure
  • Knowledge of Train Service Recovery Principles


    Experience of passenger disruption management and communication

      An understanding of train service contingency plans during disruption

      How to apply (External)

      Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

      Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal dedication to safety in their application.

      Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3,333 (to a maximum amount of £2,500).

      We follow a structured pay framework, the salary offered for this role is £55,701 (Controller Grade 3).

      Network Rail are required to follow UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In accordance with UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.

      Closing date: 27th March 2020. Late application will not be accepted. We retain the right to close the advert before the listed closing date based on application volume.