Business Analyst – Service Management

Job Type:Full Time

As a member of our Business Analysis team, you'll play a crucial role in identifying, improving and developing technology solutions that drive our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm. Working at the intersection of business and technology, you'll sharpen your understanding of business processes and data analysis, while continuing to develop your leadership, management and communication skills. No matter where your career ultimately takes you, you'll make a meaningful impact and lasting connections with outstanding colleagues and mentors.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • A strong understanding of at least one business function in the firm, as well as a broader understanding of other areas.

  • Proficiency in business applications, data usage and management

  • Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating with your team.

  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

  • Proven Business Analyst, ideally having worked in an Incident/Support/Service Management setting previously

  • Advanced knowledge of existing and industry best practice business processes, and data analysis, as well as the ability to construct data queries to draw insights and collaborate with colleagues

  • Ability to liaise between lines of business and architecture and engineering teams, translating strategic goals into technology solutions, and vice versa

  • Understanding of business needs, including how data is used and managed, and functional design

  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

  • Functional expertise in IT Service Management disciplines and/or the ServiceNow product is preferred, but not essential

  • ServiceNow ITSM micro certifications is a plus

  • Excellent problem solving skills; ability to quickly broker solutions and resolve conflict situations

  • Strong team player - extensive experience of working in and influencing global teams across multiple regions and countries, enabling a ‘one team’ culture and a positive working environment

  • Experience of enterprise class applications and hands on knowledge of Agile methodologies

  • Financial Services Industry experience, and large scale implementations for ServiceNow is again a massive plus

  • Awareness of Knowledge Centered Services (KCS) and its integration with ServiceNow is advantageous, but not essential

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

© 2019 JPMorgan Chase & Co.JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.