CIB - DPS Risk & Control - Global Funds Services Operations Control Lead ED

Location:Greater London
Job Type:Full Time

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

J.P. Morgan Securities Services

J.P. Morgan Securities Services - global leader with $22 trillion in assets under custody, provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. The CFS business is comprised of Custody, Accounting, Transfer Agency, Middle Office outsourcing, Foreign Exchange, and other activities related to servicing assets for traditional and alternative funds; it leverages its scale and capabilities in more than 100 markets to help clients optimize efficiency, mitigate risk and enhance revenue through a broad range of investor services as well as securities clearance, collateral management and alternative investment services.

Role Description

Fund Services Operations in a global organization with over 3000 staff in over 20 locations. It is executing against a strategically important, multi-year change agenda to improve efficiency and automation, and drive a culture of empowerment and creativity, globally. Our workforce is positioned at the forefront of data-driven change, is equipped with market-leading tools and enjoys freedom, at all levels, to continuously re-design the environment in which it operates. Through material investment in data analytics, visualization strategies and ‘skills of the future’, the traditional ‘operating model’ is being fundamentally re-written.

A key enabler will be the appointment of an experienced Process and Data lead, to shape and oversee delivery of this agenda in partnership with senior Operations, Product and Technology leaders, globally. Central to success will be the ability to embed pack-leading change behaviours and champion ‘skills of the future’ across all levels of the organization.

Focus includes

  • Representing Funds Services Operations interests vis-a-vis process control and data initiatives.

  • Executing and implementing Operations process and data priorities and strategy.

  • Building out an inventory

  • Driving risk mitigation using tools and frameworks that leverage repeatable process and data solutions across locations and sub product lines

  • Work closely with Product Development and Resiliency and Control management to embed process and data output from change and control reviews

  • Partner with CIB and DPS wide data teams to drive the agenda for Funds Services Operations.

Key to the role is leading, shaping and supporting projects, analysis and reporting to address the operational scale and data lineage agenda. These activities will complement the work already performed across the Corporate and Investment Bank by various data, process, control risk and regulatory related functions including:

  • Business Control
  • Operational Risk & Control Management (RCM) and Quality Assurance (QA)

  • Audit

Key Responsibilities:

The role is a key part of the FS Operations Management team providing support and challenge within operations globally. The is a champion for the Process and Data transformation program and must ensure that partners, stakeholders and teams within FS Operations understand the direction peer groups within Securities Services operations but also within the scope of a need to define, own and manage process and data.

Analysis and Insight

  • Curate relevance data sources, data access and availability to support descriptive use of data across operations.

  • Apply data science methods to support insight, decision making and action.

Governance & Oversight

  • Manage control forums including content and agenda, action tracking and closure.

  • Set and govern standards for data and process event capture and escalation, metrics, proactive review standards, data usage.

  • Interpret new and revised policy and standards.


A number of skills will be important in this role including:

  • Knowledge of the funds services, transfer agency and fund accounting businesses and product sets.

  • Demonstrated ability to think strategically with respect to data, technology, risk/control and regulatory agendas.

  • Strong organisational & planning skills and a track record of delivery.

  • Strong data orientation and ability to lead on data culture, practice development and tooling.

  • Good leadership, influencing & communication skills with the ability to work with others at all levels and across disciplines in a virtual organisation.

  • Ability to deal with issues on a global, cross business levels.

  • Excellent leadership and communication skills, with solid risk and controls awareness

  • Ability to build strong partnerships with cross-functional senior business leaders, globally

  • Experience of managing high-profile and complex programmes through to delivery

  • Capacity to manage a varied portfolio of deliveries – including regulatory and strategic change

  • Commitment to bringing cross-industry insight to inform a ‘pack-leading’ change agenda

  • Self-starter, able to work autonomously, under pressure and to fixed deadlines

  • Strong practical experience of Excel, Visio, PowerPoint
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Corporate & Investment Bank
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.