Solution Engineer - Messaging platform

Location:Greater London
Job Type:Full Time

Job Description


Born as Smooch and now part of the Zendesk family, Sunshine Conversations exists to bring businesses and their customers closer together. We power millions of conversations for over 4,000 global brands such as Uber, Oracle and Four Seasons. Come build the future of messaging in a fast-growing startup environment, while enjoying the perks of working for a global software company and customer experience pioneer.

We are looking for a dynamic and technical individual who enjoys crafting solutions for conversational experiences, and helping Zendesk Clients be successful on our platform. This is a phenomenal opportunity to join a fast-growing organization, making a difference in the Customer Experience market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk.

What you get to do every day:

  • Seek to understand our current & prospective customers’ needs and lead technically oriented customer conversations.

  • Work collaboratively with Account Executives and Solution Consultants to position and present implementation solutions to our current & prospective customers’.

  • Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.

  • Provide feedback and prototype ideas from the field to influence product development.

  • Design, POC and present technical solutions for customer use cases.

  • Develop and deploy software to fill product gaps and deliver solutions for conversational experiences.

  • This is a highly technical position and you could spend up to half-of your time doing software development.

What you'll bring to the team:

  • Bachelor's Degree (or equivalent experience) and 2+ years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript.

  • Excellent analytical skills, including the ability to meet a business requirement with a technical solution.

  • Strong solution scoping abilities, using our existing solution and influencing new product development.

  • Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc).

  • Experience developing, selling, or supporting SaaS applications;

  • High energy, enthusiasm and positivity - you are someone who sincerely enjoy presenting to and interacting with customers.

You’ll love :

  • The freedom to put ideas on the table, the support to see them through and recognition for your great ideas.

  • The opportunity to take ownership and get sh*t done. We know how to celebrate success and learn from failure. We want to help you do your best work with us.

  • Our generous flexible vacation policy as well as flexible work hours.

  • We invest in and support you in your continuing skills development, helping you to develop your industry knowledge and increase your expertise in the messaging space.

  • A fun team environment. We are passionate about our work, and also know how to have fun – board & card games, movie nights, video games, and more!

  • Our regular internal & external hackathons run by and/or sponsored by Zendesk.

Think you're up to the challenge? We're inviting bright, ambitious & progressive people to join our growing team - we guarantee it will be one of your most enjoyable, memorable, rewarding, and important gigs of your career.

Please note that successful applicants will be required to undergo a background check.


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.