Customer Success Manager - Modern Workplace

Location:Reading
Job Type:Full Time

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Modern Workplace workloads within her/his assigned accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce competitive risk, drive usage of existing workloads, and identify opportunities in her/his accounts. This role will create customer value through usage, create the conditions for optimal renewal and upsell growth.

Responsibilities

Customer Success Manager Modern Workplace role will cover assigned customers in their territory. This is an exciting role that will help create bonds with our Modern Workplace customers and will fuel customer success, retention, growth, renewal and advocacy.

We strive for our customers to realize success, transforming their business, through the adoption of our modern workplace solutions.

Qualifications

What experience do you need?

  • Experience in consultative selling. Experience in consulting or pre-sales, experience in both is ideal.
  • Ability to map the customer’s business process to product capability.
  • Experience in running governance of complex deployment and usage projects within large organizations.
  • Strong technical understanding of M365 workloads.
  • Top-notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
  • Deep passion for making others successful.
  • Passion for Work Style Innovation
  • Technical Solution Selling Experience preferred
  • Lead & Engage Stakeholders

What can we offer you?

Our headquarters in Reading (Berkshire) is a campus of fantastic offices and great facilities, such as an onsite gym, restaurants and crèche, as well as our inclusive work culture that celebrates diversity.

We offer flexible work arrangements, programs, resources, and tools to help employees achieve greater work life balance. As well as resources, such as generous maternity and paternity leave policies, we give you the freedom to set your own rules for how you work, where you work, and even when you work.

You will get a competitive base salary plus sales bonus and an excellent benefits package including stock options and a car. Microsoft has a flexible working culture and on an average week your time could be split between the office, customer locations and home.

Diversity at Microsoft

To help foster diversity and inclusion, Microsoft has a rich community of Employee Resource Groups (ERG) and Employee Networks (EN) that will help inspire you. A commitment to promote and celebrate cultural, ethnic, gender and lifestyle diversity.

These groups provide career development, support, networking opportunities, mentoring, community participation, product input, and assistance in activities that promote cultural awareness.

This is an opportunity to take your career to the next level, so apply now and start the conversation.