CIB - Wholesale Payments Operations - Resiliency and Incident Management - Associate

Location:Dorset
Job Type:Full Time


About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Department Description and Role Background

The regulatory focus on resiliency and how we react to resiliency events is significant. Global regulators are moving toward the concept of Operational Resilience, which continues to challenge organizations to enhance their plans and frameworks. Given this emphasis, Wholesale Payments Operations (WPO) has a need for a dedicated resiliency and incident management function that is responsible for the development, maintenance and execution of strategies in key loss scenarios: systems/applications, people, site, data (cyber) and external providers.

Key roles and responsibilities:

Incident Management – Responsibilities during a resiliency event

  • Support the Incident Management leads with ;

    • Coordination of the Business response across Operations, Client Service & Product

    • Execute resiliency strategies in accordance with playbook directives

    • Identification and engagement of business leads
    • Responsible for internal business communication plan (senior updates, setting up business bridges, employee updates, etc.)

    • Collaboration with cross LOB partners for consistency of business impact assessment

    • Consolidation & reporting of client impact

Strategy and Planning

  • Ensure all resiliency planning elements are completed in accordance with Firm Wide policy and strategies are appropriate to support the business during a disruptive event and to recover effectively after an event

  • Develop playbooks for recovery decision making and communications, continuity of critical services, or temporary shut-down of non-critical services to ensure continuity of operations and governance

  • Maintain evergreen process and procedures (e.g. maintain list of business critical payments, regular revalidation of cross LOB communication map)

  • Identify opportunities for strategic improvement or mitigation of business interruption and other risks

  • Coordinate and prep regulatory asks, exams, audits, etc.

  • Manage Business Impact Analysis and Resiliency Planning.

  • Advance the automation of Command Center functions

  • Oversight of risks, issues & concentration/capacity gaps in strategies

  • Understand internal / external dependencies & their risks/gap

Skills Required / Qualifications

  • Excellent communication, presentation (both oral and written) & influencing skills
  • Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders
  • Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
  • Ability to troubleshoot and strong analytical skills required
  • Create executive presentations (both individual slides and structured presentations)
  • Effective change management skills; Ability to support & adapt within a changing environment
  • Ability to lead and work independently

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About J.P. Morgan’s Corporate & Investment Bank:

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com.


JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.