CB – Commercial Bank Administration – Wholesale Lending Services – Client Processing Manager - Associate

Last updated 10 minutes ago
Location:Greater London
Job Type:Full Time

Wholesale Lending Services – Overview

Wholesale Lending Services (WLS) services clients in Business Banking, Commercial Banking, Asset Management and the Corporate & Investment Bank. The group consists of approximately 2,200 employees and is responsible for 300,000 loans with a value in excess of $500 billion.

Wholesale Lending Middle Office (WLMO) is part of WLS and provides global end-to-end loan origination, servicing, restructuring and trading support. Services are tailored to the needs of the client and lines of business, ranging from bilateral to large syndicated loan agreements. Services provided include Loan Origination; Deal Closing & Funding; Documentation Review; Core Loan Servicing; Loan Closing & Trade Settlement.

Job Description:

EMEA Loans Agency Specialist

Loans Agency is a multi-faceted, client facing and deadline driven role. The team is responsible for certain activities of an operational nature in relation to syndicated credit facilities where JPMorgan has been appointed Facility Agent. The Agent has a duty to provide a high quality service to all parties through the administration of accurate funds movement and timely information flows. The Facility Agent’s roles and responsibilities are defined in the loan agreement which is broadly based on LMA-style documentation.

Primary responsibilities:

  • Manage a portfolio of clients, supporting LOB such as Export Finance, DCM, Equity Derivatives Group (EDG), Specialised Products Group (SPG), Global Corporate Bank (GCB)
  • Responsible for the servicing of all syndicated loans including drawdowns, rollovers, repayments, rate settings and fees

  • Ensure accurate and timely GL and position management postings

  • Reconcile cash movements and escalate non-receipts of payments

  • Responsible for all syndicate notifications related to daily processing, including distribution of information on data room sites. Acting as first point of contact for both Borrower and syndicate lenders for all queries in relation to a specific deal.

  • Review and interpret all operational aspects of loan documentation during the life of the facility

  • Manage waiver requests for amendments to the terms of credit agreement; dissemination and subsequent response tracking

  • Work with the deal team during a refinancing to ensure the structure is operationally feasible, responsibility includes review of loan documentation, funds flow management, fee distribution and maintenance of Loan IQ (loan system) in relation booking updates related to refinancing.

  • Liaison with external clients and internal teams including Credit, Origination, Treasury, Compliance, Legal and Secondary Loan Trading

  • Investigate, analyse and remediate exceptions to ensure KRI/KPI targets are achieved

  • Assist the team in ad-hoc requests including system upgrades and UAT exercises

  • Support the team’s shared objectives and Control agenda by contributing to multiple work streams


  • Graduate calibre self-starter with the ability to work independently using initiative
  • Experience in syndicated loans preferred

  • Loan IQ knowledge is preferred

  • Ability to manage multiple demands in a fast-changing environment

  • Manages and prioritizes multiple tasks and uses sound judgement to escalate issues timely

  • Strong communication skills and confidence speaking to external clients

  • Analytically minded with strong technical prowess in relation to manipulating data

  • Strong team player

  • Attention to detail; understanding of the risks and downstream impacts of inaccurate data capture

  • Excellent problem solving skills; the ability to identify the root cause

  • Personal motivation and drive to deliver excellence and make a difference every day

Commercial Banking

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.