Customer Service Advisor

Location:Greater Manchester
Job Type:Full Time

Contract Type: Permanent

Working Hours: 40 per week

Salary: Basic of £20,000 + Benefits

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you're used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you'll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we're constantly shuffling up on the sofa to make room for the newest member of the Sofology family.

The Role:

We are looking to hire a Customer Service Advisor, who will act as a first point of contact to our customers to enable them to solve any issues or queries that they have. You will champion excellent customer service and have their best interests at heart.

Key Responsibilities:

Gain and maintain customers' trust through your product knowledge, expertise and troubleshooting skills.
Use problem-solving and people skills to assure swift resolutions to our customers first time technical queries.
Provide insightful advice and friendly hands-on technical support to our customers.
To quickly diagnose product issues on the spot, explaining situations with patience and empathy.
Educate your team members and customers about our products, keeping your own technical know-how up to date.
Multi task and have a solid work ethic with the ability to work to deadlines and prioritise workload.
Demonstrate a passion for excellent, world-class customer service.

What are we looking for:

Ability to make and influence decisions with strong people skills and ability to solve problems without support.
Excellent written & verbal communication skills.
Excellent IT skills.
Has a ‘can do' positive attitude, a cheerful self-starter and can think on his/her feet.
Will be a Brand advocate, representing themselves and Sofology in a positive and professional light at all times.

Some of our Sofology benefits..
A great basic salary & a very generous team bonus
Professional Qualifications
Learning & Development, Next generation programme
30% discount across the group & 15% for friends & family
High street Discounts with 100's of great brands
Contributory Healthcare
Pension
Your Lawyer
Employee Assistance Programme for all colleagues & your household
Enhanced Maternity & Paternity Pay
Discuss flexible working & part time opportunities
Company Apple Ipad


Why choose Sofology?

Think you’d like to get comfy in a new role with us? Our core values run at the heart of everything we do so if you’re committed, caring, trusted, fun, progressive and exceptional, apply today on Sofology Careers.