Brand Producer

Location:Greater London
Job Type:Full Time

Job Description

Zendesk is looking for a Brand Producer to join our in-house Creative department in London who can bring order to chaos without losing their cool. Your job as a Brand Producer will be to collaborate closely with our talented team of Designers, Copywriters, Motion Graphic Artists, Video Editors and other Producers. You’ll manage projects spanning digital and web design, advertising, event design, print, branding, and presentation design. You are a great facilitator able to build bridges between teams and people, and you communicate status clearly, concisely, and accurately. You get your kicks by seeing the projects you’re managing get completed smoothly and efficiently.

What you get to do every day:

  • Manage the Brand team workflow and be the point person for all ongoing projects while managing new project intake for the team.

  • Maintain all project schedules and send out regular communications regarding project status’.

  • Drive projects forward to completion, following up and anticipating blockers when necessary

  • Liaise with internal stakeholders and external vendors, establishing credibility across all workstreams

  • Establish efficient resourcing plans and work closely with our team of Designers and Copywriters to keep them up to date.

  • Identify and improve upon internal workflows and processes within the Brand design team, and documenting established processes along the way.

  • Have a positive impact on the effectiveness and efficiency of the Brand team.

  • Become proficient at using our Ops tools: Asana, Digital Asset Management software, Dropbox, Google Drive, Creative Help Center

  • Work closely with the Producers, Brand, Marketing and Product Design Program Managers to understand big picture goals and how each project ladders up to a larger business OKR

  • Help manage our internal request queue by administering and following up on tickets.

What you bring to the role:

  • Single-point-of-contact for assessing and assigning any EMEA creative requests

  • Help decide what to tackle in house or to outsource

  • Develop and maintain a tight network of creative suppliers (event agencies, design agencies, printers, freelance design talent etc).

  • Track projects to ensure delivery that is on budget, on time, and on spec

  • Building alliances with and manage internal internal and external stakeholders (Brand, Marketing, Content, Events, Partners, etc)

  • Overall production management and delivery of own and third-party regional events, in collaboration with the Brand, Content, Events, Marketing, and Partners teams

  • Support the EMEA Marketing in quarterly project and budget planning

  • Build an official process with agencies, for one-off and retainer. Monitor and report to both Marketing and Brand on budget spent quarterly and own the creative approvals from external agencies

  • Organise RFPs and agency audits to ensure we have the right suppliers for the job

  • Represent Zendesk Creative and Marketing in London through research and networking

Profile

  • 5-7 years of experience in client services or project management, ideally in a creative agency (and bonus if also in-house at a larger company)

  • Ideally has experience working with tech companies

  • A deep understanding of the creative process and strong acumen for what a job needs - staff resources, time, budget, stakeholders

  • Experience in print production processes that can help us improve our coordination of physical production processes, from global sourcing to print processes and distribution

Qualities

  • A highly organised and detail-oriented self starter

  • A fast thinker and hands-on problem solver

  • Comfortable working in a collaborative and informal environment

  • Comfortable working across divisions and with global, diverse teams

  • Outstanding verbal and written communication skills

  • Self-motivated with a glass half-full attitude and high EQ

  • A sense for what’s good (simple, charming and engaging) design

What you can expect:

The Zendesk Creative Brand Team is set up as an in-house creative agency. We’re a vibrant group of around 20 staff designers, filmmakers, animators, writers, producers and program managers. We steer a brand with a lot of personality. And it receives a lot of love from within our company and the broader industry.

We strive to create simple, functional designs. Our aesthetic is polished but also aims to be charming, honest and humorous. It’s a reflection of our products that help navigate the complexity of human interactions.

And we really enjoy the journey.

As a growing Brand team within a scaling organization, there is a lot of scope to help shape the Brand team and leave a mark. We’d love to find out how you can contribute.


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.


Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.