Customer Success Manager

Job Type:Full Time

We are looking for a Customer Success Manager responsible for driving the successful adoption and expansion of Microsoft 365 with an emphasis on Microsoft Teams. This role will create customer value through usage, and create the conditions for optimal renewal and upsell growth


This Customer Success Manager role will cover managed Modern Workplace customers in their area. This is an exciting role that will help create

bonds with our Enterprise customers and will fuel customer success, retention, growth, renewal and inoculate us against the competition.

  • Drive Microsoft 365 usage with a focus on Microsoft Teams

  • Secure BDM intent to use Microsoft Teams

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) within each customer to influence adoption

  • Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs)

  • Act as the single point of accountability for Teams Monthly Active Usage (MAU) within the customer; while proactively identifying new

workloads and expansion opportunities

  • Operate as One Microsoft by engaging workload experts (e.g., TSP, ATS, FastTrack/ENG, partners, etc.) to drive business outcomes and

incremental value creation

  • Clearly define BDM/ITDM business outcomes and build a high quality “success plan” inclusive of customer objectives, stakeholders,

milestones, risks and metrics needed to achieve them

  • Lead customer consumption governance for BDMs through proactive partnership with customer v-team

  • Lead Microsoft Teams internal alignment/ROB for all assigned customers through proactive partnership with Microsoft v-team

  • Represent the technical “Voice of the Customer” within Microsoft to inform and influence engineering, and document business-value driven

customer success stories and shared practices

  • Activate Microsoft Account Team when new sales opportunities (Upsell or Cross-Sell) are generated through consumption engagements


  • PROSCI certification and/or change management expertiese
  • Experience in consultative selling. Experience in consulting or pre-sales, experience in both is ideal
  • Ability to map the customer’s business process to product capability
  • Experience in running governance of complex deployment and usage projects within large organizations
  • Strong technical understanding of Microsoft 365 and PowerApps workloads
  • Top-notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
    • Deep passion for making others successful

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.