|Job Type:||Full Time|
Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Advertising platform. We are seeking top performing Account Director with search advertising experience who can drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized search solutions aligning to the client’s advertising needs.
The Account Director in Search Advertising enables Microsoft to better serve our advertising clients by applying customer obsession to what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and acting to build successful, long-term relationships. The Account Director drives both revenue and customer satisfaction.
The Account Director partners with the Account Managers to build incremental revenue against a targeted list of high potential agencies. In conjunction with the Account Manager, the Accpunt Director develops quality customer plans laying out revenue and customer satisfaction growth strategies. Success is measured by specfic key performance indicators focused on driving product adoption, emphasizing customer experience and optimizing opportunities.
Shared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. Demonstrate Microsoft Advertising’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning.
Strong customer and partner Planning: Develop and maintain high quality, actionable Customer Plans and Joint Business Plans (where applicable). Demonstrate deep understanding of customer needs, challenges/concerns and goals/objectives. Develop a cohesive action plan to address those opportunities. Agreed plan with customer. Review quarterly with management. Lead execution of all agreed Account Plan/JBP action items. Ensures follow-through by all participants.
Healthy predictable pipeline to deliver quota expectations: Consistently create high value revenue-generating opportunities for Microsoft. Lead regular, impactful engagements with Microsoft’s key clients. Grow Bing’s share of wallet across client portfolio by highlighting missed opportunities using data driven insights with budget decision makers to meet or exceed total quota and grow book relative to market.
Fluent advocate of the Bing and One Microsoft Story: Educate clients on how new Bing Ads features and offerings help them to reach their business goals and new markets/targets. Utilize all available readiness materials (inclusive of Marketing materials, Training & other GTM assets) and insights to ensure you are a fluent advocate of the Bing and One Microsoft story. Develop and demonstrate an intermediate to expert level knowledge of emerging products/features.
Collaborative and high-performing account team: Support Account Manager to ensure timely and proactive customer escalations by effectively leveraging internal partner network to resolve day-to-day escalations & revenue blockers. Capture feedback and influence solutions internally. Support the Account Manager with timely and efficient customer transition process and operational excellence in change management book of business updates.
Continuous business learning and professional growth: Continually strengthen your Microsoft Advertising and Search Industry expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression.
- Minimum 5 years’ Advertising, online media or Search Engine Marketing Sales and Service experience required
- Bachelor’s degree required; Advanced degree preferred
- Proven track record of exceptional performance, high productivity, communications skills and meeting deadlines
- Demonstrated ability to consistently meet or exceed revenue goals
- Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
- Effectively navigate through ambiguity and complexities related to client management
- Talented in storytelling and delivering engaging presentations across all levels of leadership
- Ability to navigate customer sales negotiations and technical presentations in person and remotely
- Solid knowledge of the search industry, trends, customers’ needs, Microsoft’s strategy and how they work together
- Passion for technology as an enabler for company growth
- Ability to travel up to 30%
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.