CIB Operations - Cross Product Change Services Manager - ED - London / Bournemouth

Location:Greater London
Job Type:Full Time

Role Description

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $23.5 trillion of assets under custody and ranked #1 for Global Investment Banking fees, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Department Description

The Cross Product Change Services Team within Corporate and Investment Bank serves multiple internal and external clients in providing change services such as Business Analysis, Minimum Value Product Assessment, Reference Data Strategy definition and implementation, Process assessment and re-engineering, Automation, Implementation support, Test strategy and delivery.

JPM is seeking an ED (604) to lead data management for the Cross Product Change Services Team. This individual will lead / contribute to the following aspects of change management and have key responsibilities as outlined below.

Key Responsibilities:

  • Engage and collaborate with senior operational and technology partners from each sector and sub organization to identify opportunities for change acceleration, consistency and quality of delivery as relates to data

  • Engage data architects and data scientists in meaningful dialogue

  • Understand data structures; Have market data knowledge and understanding of various vendors e.g. Bloomberg, Reuters, IDC, Broadridge

  • Cover Data testing across 5 LOBs, 10 LE’s, and over 100 critical applications

  • Liaise with function leads, users, technology and key consumers to document data objectives, framework and roadmap

  • Analyse, consume, map, model, visualize, store, maintain, report and leverage data using technology (and smart tools)

  • Produce metrics, KPI and analysis to assist the team in making data-driven decisions

  • Define and map data relating to organizational roles

  • Design and implement an effective and top in class solution to capture, collate, store and maintain real time data for purpose of analysing risk, measuring progress and performance (though a common database solution as an example) in change delivery

  • Establish iterative data governance and reporting at all levels of the delivery lifecycle and for senior executives

  • Identify ways to resolve data pain points and maintain data integrity and consistency across functions consuming the same data in pre-production and test environments; Support data problems in test environments

  • Ensure maintenance of data standards per Chief Data Office guidelines; Collaborate regularly with the Data Scientists and Chief Data Office to leverage best practices and industry trends to solve our problems

  • Define and implement data validation approach to ensure data solutions comply with internal and external regulations / standards and monitor data integrity, standard and consistency through iterative testing, especially where new features are being integrated

  • Define data validation for various internal and external (client) platforms

  • Own datasets for testing and those provided / used by vendors to test

  • Define run books for data migration from legacy sources to new solutions as required

  • Define security and backup procedures for data

  • Provide operational support for Management Information Systems (MIS) and recommend solutions to implement new or improve existing data sources (such as JIRA, ALM, SharePoint)

  • Prepare documents explaining the data architecture, train folks in the team on data architecture, principles and practices to reduce Key Person Dependencies

  • Design CPCS data architecture to explore commercialization opportunities

  • Create FTE efficiency saves, cost savings, reduce risk exposure, and more through data remediation

The successful candidate will join a team focused on change delivery across products, help accelerate pace of delivery, provide metrics, KPIs to enable data based decision making and be responsible for supporting the strategy and execution of Cross Product Change Services objectives and initiatives.

The role will require working with stakeholders across the CIB, looking to leverage best practice across the industry and other J.P. Morgan business units. Lateral contacts in business, technology, middle offices, product and client facing organizations firm wide should be developed and mined for best practices.


  • Significant financial services experience preferably in operational, program or client experience disciplines
  • Graduate degree preferred

  • Executive-level verbal and written communication skills and presentation skills

  • Exceptional interpersonal skills to influence at senior and junior levels
  • Knowledge of the Securities, Markets and Wholesale Payments businesses, client base, operations and systems
  • Ability to Project manage issues/programs of varying complexity and drive business goals forward
  • Ability to work with cross-functional global teams and interact with all staff levels
  • Ability to lead a team
  • Lead and participate in root cause analysis
  • Proficient problem solving skills and ability to rapidly learn unfamiliar processes
  • Capacity to think laterally and convey an understanding of the big picture
  • Self-starter, able to work independently, with strong time management skills
  • Ability to work on multiple business demands, prioritize and deliver in a timely manner with high standards
  • Effective change management skills. Ability to support & adopt within a changing environment