Partner Operations, Senior Analyst

Location:Greater London
Job Type:Full Time

Job Description

As the EMEA and APAC Partner Operations Coordinator on the EMEA Sales and Marketing Operations team at Zendesk, you will be working cross-functionally with our Partner team, Sales, Marketing, and IT partners to maintain and streamline day-to-day operations of our indirect channel by monitoring internal and external performance. You will work with forward-thinking and driven individuals focussed on delivering high impact projects, supporting a team that is doubling in size and impact on Zendesk’s go-to-market strategy.

You don't miss any details, love data, and have excellent analytical skills, as well as being an independent self-starter that can drive projects with sound decision-making skills. Software-as-a-service or other subscription-based work experience will be helpful to get you started quickly.


  • Assist with accurately forecasting partner bookings

  • Support operational workflow from partner lead-to-cash, including managing partner tech stack

  • Report and analyze partner metrics and critical metrics for Quarterly Business Reviews and day-to-day operations

  • Track partner performance-critical metrics and define review cycle to relegate or terminate underperforming or non-compliant partners

  • Support expansion or improvements to the partner go to market workflow; Define business requirements to any work with cross-functional teams to design and implement

Desired Qualifications

  • 2+ years meaningful work experience supporting Partners and Indirect Sales or in a Sales Operations capacity at an indirect channel-focused company; Operations, Strategy Consulting and/or Business/Systems experience preferred

  • High aptitude

  • High Excel / Analytics aptitude; SQL or Tableau experience preferred

  • Excellent process documentation and interpersonal skills

  • Bachelor’s degree in Business or related degree


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.