Customer Support Advocate

Location:Greater London
Job Type:Full Time

Go the extra mile to delight our customers.

GoCardless is growing fast! We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe, Australia and North America! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.

We're looking for bright, empathic people to join our day team (Monday to Friday 9.00am to 6.00pm) and provide first-rate support and guidance to our UK, European, North American and Australian users.

The role

We pride ourselves on listening to our users and doing everything we can to solve their problems. As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.

You'll work as part of a wider team of around 20 who work with our UK, European, Australian and North American merchants to solve tough problems and provide world class service. You’ll be handling calls and emails from our merchants and from customers using GoCardless to pay, utilising our in-house systems to help ensure that you can deliver the best support experience possible.

We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do the work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth. Once you’ve built the core foundations of knowledge required to succeed in your support role here at GoCardless, there will be scope for you to develop a specialism and take on more responsibility as our team continues to grow.

The ideal candidate

  • previous experience of working in a startup is highly desirable
  • you enjoy working in a fast paced culture and thrive in small teams
  • you love helping people
  • you are organised, reliable, diligent and attentive to detail
  • you learn quickly and are comfortable with complexity
  • you are able to work independently and under minimal supervision
  • you have a flawless command of English and communicate with clarity
  • if you have an additional language, even better!

This role would suit someone who is passionate about operating within a fast-paced tech company, and has the drive to go above and beyond to ensure the service we provide is always second to none.

We welcome a wide diversity of applicants, and our team are from a variety of backgrounds, so if you’re unsure please apply.