Customer Planning Specialist

Location:Greater London
Job Type:Full Time

Job Description

Reporting to

Richard Watts


London Leicester Square

Overall Purpose

The Customer Planning Specialist is responsible for managing Global Outdoor inventory ensuring it is accurate in internal booking systems and available for sales teams to sell. The role includes; packaging inventory, liaising with Franchise partners regarding the status of inventory, managing inventory in customer's campaigns and finalising site lists for customers.

What you’ll be doing

  • Communicate professionally at all times with customers and all stakeholders
  • Provide solution focused support and advice to all our stakeholders by telephone, email and written communication
  • Wherever possible, be a single point of contact and take ownership of any query, request or issue
  • Develop relationships and a proactive approach with our customers to understand their requirements
  • Identify and escalate any system or process issues that may impact the customer experience
  • Ensure agreed level of service for all clients is fulfilled according to agreed Customer Charters and SLAs
  • Maintain accuracy of inventory data and ensure all system records are up to date for allocated site types
  • Manage packaging inventory and availability access in internal systems ready for sales teams to sell
  • Ensure correct distribution of packaged sites, in line with pack definitions and Route audience data
  • For each sales cycle, ensure that each booked campaign has the correct allocation of sites
  • Manage inventory changes, including; sites that go out of charge sites or sites becoming newly available
  • Campaign fulfilment activities
  • Assist sales in client briefs using available planning and mapping tools
  • Create, update and maintain information in the Customer Service files i.e. nventory planning data
  • Create and update inventory reports as required
  • Provide ad-hoc reports as required
  • Pro-actively analyse our systems and services, making suggestions on improvements where appropriate

You’ll have these skills and experience

  • Experience of working in a fast moving customer service or help desk environment
  • Ideally an understanding of the Out of Home industry
  • Excellent interpersonal and communication skills
  • Solution and resolution focused
  • Excellent time management skills
  • Outgoing, approachable and friendly with a ‘can do’ attitude
  • Self-motivated and enthusiastic, love to help and can naturally show empathy towards the customer’s needs.
  • Good knowledge of Microsoft Office applications

On top of that, you’ll be someone who

  • Works effectively as ‘part of the Company team’, communicates positively at all levels both internally and externally
  • Works effectively as part of a department team, recognises areas where support is required and offers assistance
  • Is flexible and adaptable in approach
  • Takes an active role in personal development and frequently reviews individual objectives and attends training sessions as required
  • Professionally manages customer communications
  • Professionally manages workload and conflicting priorities
  • Able to effectively problem solve and use initiative
  • Able to demonstrate Global values