CIB Technology Incident Management Owner - Bournemouth

Location:Dorset
Job Type:Full Time

The CIB Technology Incident Management team is a highly skilled, specialist global team empowered to make critical decisions during technology incidents to recover services for our clients. The team is at the heart of reducing variability in recovery times and is key in protecting the revenues and client franchise for the firm.


J.P.Morgan is looking for an experienced application support manager to manage the major incidents impacting the Corporate and Investment Bank (CIB). The ideal candidate is likely a senior application support team technologist or a manager of an application support team. You should be an excellent problem solver and be able to take command and partner with a set of different technology teams and direct them to quickly diagnose and resolve the underlying issue with minimal to no impact to our clients.

As the Incident Owner is a very visible and integral role within this high performing team, you will be empowered to orchestrate incident resolution with minimal business impact and subsequently to ensure all learning from the incident feeds into a continuous improvement discipline.

The key responsibilities of the role include but are not limited to:

  • Determine and ensure execution of appropriate actions to recover business services as quickly as possible

  • Run the technical bridge to drive all diagnostic and resolution activities

  • Identify all resources needed to resolve the incident, including resources from JPMC partners, external vendors, JPMC lines of business

  • Ensure all incident team members are aligned to the outcomes required and operate within the agreed best practice operating procedures for the incident

  • Participate in process improvement to ensure improved future performance of the team

  • Actively design and manage personal improvement plan to set and meet team and individual performance goals

  • Participate in post-incident reviews and problem management activities

  • Proactively contribute to improvement activities during incident downtime

  • Review the CIB environment to proactively identify events or lower severity incidents that could have major business impact if not resolved swiftly

Qualifications

  • Technology; Production support experience preferred; Application Development experience a plus

  • Prior experience of running the incident bridge for application and/or technology issues.

  • In-depth knowledge and understanding of Incident Management practices, skills and tools

  • Broad understanding of technology frameworks across mainframe, midrange and distributed technologies

  • General understanding of Financial Services and key drivers of business performance

  • Excellent communication skills, able to communicate with senior Technology and Business management

  • Ability to influence others across all contributing teams and disciplines

  • Strong team player, ability to foster relationships from both a business and technical point of view

  • ITIL training and certification preferred

  • Committed to process improvement, LEAN and/or Six Sigma training a plus

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.We encourage professional growth and career development, and offer competitive benefits and compensation.If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

All internal moves will normally take place on the same grade and same salary. Salaries are reviewed annually in February. Exceptions to the rule regarding transfer on current salary may include a move between geographic locations.

@2019 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.