Business Support Specialist [Change]

Location:Milton Keynes
Job Type:Full Time

About Network Rail

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and state of the art ventures that this country has ever seen.

This opportunity sits in Supply Chain Operations (SCO), a newly formed division of Route Services that procures safe, sustainable, products and services that are in turn used to improve and enhance the rail infrastructure across Britain.

Our aim is to deliver excellent value and service to our customers, helping the rail industry to work together to deliver a more cost-effective railway.

What do we do?

Our extensive supply chain network plays a crucial role in helping to run a safe and efficient railway.

Every year we:

  • Buy and deliver 2,000km of rail and 2.5 million tonnes of ballast.

  • Operate 1,200 rail vehicles.

Behind the scenes we:

  • Process £7,000,000,000 of payments.

  • Handle over 23,000 IT helpdesk calls.

  • Make sure everyone's wages are paid on time.

Every year:

  • Mechanical and electrical locking fitters maintain 468 signal boxes and 387 ground frames.

  • Operational property helpdesk process over 200,000 calls.

Brief Description

Manage supply contracts to achieve the most cost effective and industry standard compliant delivery to support Network Rail's business needs. Apply specialist knowledge in a particular category group, enabling the delivery of strategic procurement and business service activity, and own and deliver effective post contract management.

Using Supply Chain expertise support the delivery of improvement and change projects within the Materials & Logistics Supply Chain

About the role

Key Accountabilities

1.Manage supply contracts to achieve the most cost-effective delivery of goods and services.

2.Engage with and support internal and external stakeholders to understand future business strategies and support delivery of an up-to-date supply and demand plan

3.Manage effective relationships with customers and suppliers and deliver day-to-day supplier relationship management for nominated specialist areas.

4.Provide management information to the business, as required.

5.Review, monitor and authorise supplier invoices and application for payment in accordance with company policy, standards and supporting information systems.

6.Assist in the design, introduction and operation of relevant process management systems

7.Hold regular contract management meetings with key stakeholders, suppliers and customers to identify tangible improvements in value and service levels

8.Manage the collection, review, analysis and support of category and supplier data for particular categories, to support the development of innovative category strategies. Advise the supply chain on alternative suppliers.

9.Identify and implement quality and efficiency improvement initiatives.

Job Skills, Experience and Qualifications


    Knowledge of the supply chain and the relevant supply contracts.

      Experience of contract and supplier management.

        Excellent numerical and analytical skills.

          Commercial and negotiation skills.

            Able to work under pressure.

              Good interpersonal, influencing, communication and organisational skills.

                A customer focussed approach.


                  Able to motivate team members

                    Excellent interpersonal and relationship building skills

                      Analytically minded and methodical problem solver

                      How to apply

                      Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

                      Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail.Applicants should demonstrate their personal commitment to safety in their application.

                      Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3,333 (to a maximum amount of £2,500).

                      We adhere to a structured pay framework, any salary offered will be within the following pay range: £32,740-£36,832

                      Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.

                      Closing date:24.01.20. Late applications will not be accepted.We retain the right to close the advert before the listed closing date based on application volumes.

                      It is a requirement of the role to live within 90 minutes commuting time of The Quadrant Milton Keynes.

                      This vacancy is for a fixed term opportunity for 12 months.