Customer Support Advocate (Weekend shift)

Location:Greater London
Job Type:Full Time

Go the extra mile to delight our customers.

GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe and now Australia! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.

We're looking for bright, empathic people to join our weekend team on the 12am-12pm and 12pm - 12am (Saturday & Sunday) shift and provide first-rate support and guidance to our UK, European, North American and Australian users.

The role

We pride ourselves on listening to our users and doing everything we can to solve their problems, from sending an email to getting a new feature added to our product roadmap.

As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.

You'll work as part of a wider team of around 25 who work with our UK, European, Australian and North American merchants to solve tough problems and provide world class service. You’ll be working remotely handling calls and emails from our merchants and from customers using GoCardless to pay, utilising our in-house systems to help ensure that you can deliver the best support experience possible.

We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth. Once you’ve built the core foundations of knowledge required to succeed in your support role here at GoCardless, there will be scope for you to develop a specialism and take on more responsibility as our team continues to grow.

The ideal candidate

- you love helping people

- you're organised, reliable, diligent and attentive to detail

- you learn quickly and are comfortable with complexity

- you thrive in small teams

- you have a flawless command of English and communicate with clarity

- you are able to work independently and under minimal supervision

Our team comes from a variety of backgrounds and we embrace diversity – if you have an additional language, even better!

This role would suit someone who is passionate about operating within a fast-paced tech company, and has the drive to go above and beyond to ensure the service we provide is always second to none.

The remote shift(s) require you to have:

a stable and noise free working environment conducive for serving our customers

a stable WiFi connection

The comfort of working from your own home

Your first 4 weeks will be spent training in our London office, working with our day team from 9am-6pm Monday-Friday after which the role will become remote.

Important information

We are looking for applicants who are currently not in full time employment and have worked remotely before. Please apply with your CV and cover letter.

Our team comes from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply!