|Job Type:||Full Time|
Who we are:
Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! 2020 is preparing to be an exciting year for us. We continue to grow at a rapid rate, and race towards our multi-billion dollar revenue goals. We're hiring across all areas, especially in our Zendesk Sell Sales team, and so we need to expand our Pre-sales team to keep up!
What will you do?
In this role, you’ll cover accounts in the Americas; working with your aligned Account Execs on our Zendesk Sell opportunities.
As a Senior Solutions Consultant, your mission is to ensure product selection. You’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll already be successful selling to organisations and convincing C-level and director level executives of the technical merits of the software solution.
Working in conjunction with Sales, Marketing, and Customer Success, you’ll be the technical bridge between our Account Executives and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and over the phone.
5+ years of SMB/Mid Market software selling experience.
Experience mapping RFI/RFP requirements to software solutions.
Good interpersonal, communication, persuasion, presentation and writing skills.
Experience scoping, running and executing customer pilots and Proof of Concepts.
Extraordinary analytical skills, including the ability to meet a business requirement with a technical solution.
You will be working with the Solutions Architect team to explain the working and technical feasibility of the solution
Superior solution scoping abilities, using our existing solution and influencing new product development.
You will be willing to work in a dynamic startup environment with multiple roles.
Bachelor’s degree preferred; graduate degree is a plus.
Up to 30% travel.
Obvious passion and people skills
Desired Skills -
You ideally will have previous consulting experience implementing enterprise class software solutions.
In-depth knowledge of Sales Software and Sales Process, ITSM, data warehousing, business intelligence.
Experience in performing upfront discovery of technical requirements during the sales cycle
Experience in dealing with Sales Leadership, CIOs and Technical partners
Providing feedback to the Marketing and Product teams in regards to the Customer expectations and requests from the software applications
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.