Marketing - UX Writer

Location:Greater London
Job Type:Full Time

UX Writer

We are looking for a talented and versatile UX Writer to join our team to shape great user experiences across the web and mobile. You’re a storyteller, editor, and design thinker who knows your audience and can create compelling content that empowers and delights users. You will play a key role in defining content strategy and influencing user experience. Creating solutions that scale, you’ll also have a hand in setting the content guidelines to align with the brand.

Who you are

  • You are passionate about communicating clearly and making the complex simple

  • You can design solutions that solve user problems, with humanity

  • Moving between strategy and hands on writing and editing comes naturally to you

  • You’re a strong collaborator who can work across Design, Product, Engineering and Brand ensuring a consistent voice

  • You’re a natural storyteller, a systems thinker, and a designer of content whom people want to work with

What you’ll do

  • Collaborate with designers, researchers, product managers, and engineers to write meaningful and human product content
  • Connect user journey needs with business goals, design direction, and brand guidelines to create content effectively for end-to-end user experiences
  • Effectively manage multiple projects and deadlines.
  • Create and help maintain writing guidelines that are in line our brand and voice.
  • Develop messaging with an eye toward accessibility and localizing for different markets.
  • Collaborate with stakeholders across the organization who come at experience design from different angles—like PR, brand, legal, risk, and more—to facilitate progress and influence direction
  • Recommend product names and messaging for new products.
  • Partner with our brand, marketing, localization, and user service teams to create a cohesive experience.
  • Partner with UX Researchers and Information Architects to observe and conduct user testing and research to inform our experiences.
  • Champion the value of UX writing among other teams

Your background

  • Bachelor’s Degree in Communications, Content Strategy, English, Journalism, Creative Writing, Human Centered Design or other area(s) of relevant focus
  • 5+ years of experience writing digital content writing and editing
  • Excellent communication skills.
  • Native fluency in written and verbal English.


JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.