Role Title: Senior
Digital Product Manager
New or Existing Role:
HSBC has committed over $2 billion dollars to a
digital revolution, driving innovation and transforming our digital
capabilities across the bank. We are building digital experiences that will
impact the lives of our over 41 million Retail Banking and Wealth Management
(RBWM) customers worldwide.
HSBC Digital Solutions (HDS) is an integrated
global group of over 5,000 technologists and commercial thinkers, working
across our offices in London, India, China, Hong Kong, the US, Canada, Poland
The Digital teams’ work includes building new
multi-channel experiences while improving the underlying technology and
security platforms; and innovating our propositions
to compete effectively in a mobile, data-driven world.
We are looking for collaborative
leaders with the spirit to make change happen. We champion brave new ideas that
will transform customer experiences.
customers expect more from us. They expect us to be on their
channel of choice, at the right time. To have the right conversations and
connect them with the right expertise in a proactive manner. They expect us to
care and be there for them for the important moments in their lives and help
them achieve their financial goals.
Communications Hub is a cross
functional product development team within HDS that has been tasked with this
problem space. Within communications hub, we build both direct messaging
experiences for our customers to help them stay in control of their finances
and goals as well as messaging capabilities for our operating teams to use
while communicating with customers across all channels.
- As a DPM within
Communications Hub (focused on Mobile Messaging), you will:
Understand our customers and market
needs and drive customer experience improvements and innovations to support the
bank’s Mobile Centered Smart Banking vision.
Shape, elaborate and deliver our
messaging strategy for RBWM globally.
Define our global messaging
capabilities roadmap to support our operating teams and will define our
experiences roadmap to help our customers stay informed and on top of their
Drive outcomes supporting new
bite-sized banking experiences used by millions of customers and will be
measured on customer focused metrics.
Work closely with colleagues from engineering,
data and design to build and iterate these experiences with a one team mindset.
Champion of our customer centric
vision, driving colleagues to embrace and assist, communicating and engaging
openly and proactively with our global businesses.