Senior Digital Product Manager - MOBILE

Location:Greater London


Role Title: Senior Digital Product Manager

Business: Digital

New or Existing Role: New

Grade: GCB4

Role Purpose

  • Digital at HSBC

o HSBC has committed over $2 billion dollars to a digital revolution, driving innovation and transforming our digital capabilities across the bank. We are building digital experiences that will impact the lives of our over 41 million Retail Banking and Wealth Management (RBWM) customers worldwide.

o HSBC Digital Solutions (HDS) is an integrated global group of over 5,000 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

o The Digital teams’ work includes building new multi-channel experiences while improving the underlying technology and security platforms; and innovating our propositions to compete effectively in a mobile, data-driven world.

o We are looking for collaborative leaders with the spirit to make change happen. We champion brave new ideas that will transform customer experiences.

Role Purpose

    Our customers expect more from us. They expect us to be on their channel of choice, at the right time. To have the right conversations and connect them with the right expertise in a proactive manner. They expect us to care and be there for them for the important moments in their lives and help them achieve their financial goals.
      Communications Hub is a cross functional product development team within HDS that has been tasked with this problem space. Within communications hub, we build both direct messaging experiences for our customers to help them stay in control of their finances and goals as well as messaging capabilities for our operating teams to use while communicating with customers across all channels.

      Role Dimentions

      • As a DPM within Communications Hub (focused on Mobile Messaging), you will:
        Understand our customers and market needs and drive customer experience improvements and innovations to support the bank’s Mobile Centered Smart Banking vision.
          Shape, elaborate and deliver our messaging strategy for RBWM globally.
            Define our global messaging capabilities roadmap to support our operating teams and will define our experiences roadmap to help our customers stay informed and on top of their finances.
              Drive outcomes supporting new bite-sized banking experiences used by millions of customers and will be measured on customer focused metrics.
                Work closely with colleagues from engineering, data and design to build and iterate these experiences with a one team mindset.

                  Champion of our customer centric vision, driving colleagues to embrace and assist, communicating and engaging openly and proactively with our global businesses.